This position manages association member relations and is the primary point of contact for customer service. The successful candidate for this position will enjoy helping members and solving problems with a genuine desire to serve. They often will be the first point of contact for the association and will be responsible for establishing a welcoming and professional relationship with members and prospective members. The ideal candidate is familiar with Association Management (AMS) or Customer Relations (CRM) platforms and will serve as the primary staff responsible for maintaining the association’s membership database. They will support the annual membership cycle by implementing strategies for recruitment and retention and enjoy using databases strategically for efficient and effecti
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