NAFA Fleet Management Association seeks an education specialist to join its fully remote team. In the role of Education Coordinator, your responsibilities will involve contributing to the development of educational content, both in-person and virtual, tailored to the diverse needs of NAFA's constituents, as well as volunteer development and sponsorship management. You will also play a crucial part in ensuring the success of NAFA’s credentialing and recognition programs, including the Certified Automotive Fleet Manager (CAFM) program, and other certification and assessment-based certificate programs.
ESSENTIAL DUTIES & RESPONSIBILITIES: Within the limits of NAFA’s bylaws and policies, the education coordinator is responsible for the following.
Educational programming: Support Director of Member Learning and Manager of Education in the development and implementation of educational programs and activities, volunteer development, and sponsorship management.
Speaker management: Oversee coordination of speakers and presenters at both virtual and live education sessions and events.
Customer service: Provides appropriate, timely responses to all inquiries about general information, pricing, procedures, policies, etc. Identifies, supports, and encourages member and non-member certification and certificate prospects throughout the customer experience. Oversees proactive (triggered) customer communication, including (not limited to) acknowledging, reviewing, and processing purchases, applications, enrollment, progress updates, completion, and (when applicable) maintenance. Monitors general email inbox.
Data management: Responsible for the accurate management, maintenance of education and certification data, within association management system (currently MemberSuite) and learning management system (currently Oasis LMS/360Factor). Monitors program trends and data, providing regular weekly and monthly updates/reports of routine statistics (e.g., KPIs and OKRs). Identifies opportunities for increased relevance, growth, and efficiency.
Marketing & communications: Participates in the development and collaboration on (with Marketing and Membership departments) a year-round marketing and communications plan including strategies to grow education and certification participation, increase revenue, re-engaged expired candidates/former certificants, and communicate value of NAFA credentials to fleet industry professionals, employers, and other stakeholders.
Community management: Manage public and/or private online communities for candidates and certificants and responsible for (not limited to) growing the reach, monitoring/seeding discussions, and cultivating engagement (retention). Manages and fosters highly engaged volunteers to support education and certification program activities.
Additional requirements:
Travel to attend overnight staff meetings, committee meetings, and events as requested or required (estimated 5-6 times per year).
While rare, work above and beyond a 37.5-hour work week may be required a few times per year seasonally, to fulfill the responsibilities and duties of the position, including some weekend work.
Perform other duties as assigned.
This position is exempt under the guidelines of FLSA.
BENEFITS
Work from your location, anywhere in the US. (Fully remote candidates only.) A preference for those in the eastern and central time zones.
Technology stipend
25 PTO first year
9 paid holidays
Fully paid Health, Dental and Vision for employee
Retirement 6% match for 401K
Professional Development/Training
REQUIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A bachelor’s degree or equivalent competency.
Minimum of 3 years of certification and education experience in membership associations, or equivalent knowledge of credentialing standards adult learning
Volunteer management experience.
Ability to respond to common inquiries or complaints from customers.
Intermediate to high degree of computer literacy, excellent data entry skills, and strong working knowledge of Microsoft Office 365 (Word, Excel, Teams, SharePoint, etc.).
Able to independently move about conferences and conventions.
Ability to occasionally lift and/or move up to 25 pounds.
Able to travel domestically and internationally by air and ground.
Able to write articles and reports for external audiences that conform to prescribed style and format.
Able to effectively present information to management, member/customer groups, and/or committees.
PREFERRED QUALIFICATIONS
Experience with a certification program that has earned NCCA (or equivalent) accreditation.
Experience withing automotive fleet/mobility industry would be an asset.
Experience with webinar-based platforms, such as Zoom.
Additional characteristics:
Collaborative – Demonstrates a willingness and ability to work as a positive and constructive team member, remains calm and professional under pressure, works collaboratively and independently, resolves conflicts constructively.
Ethical – Possess honesty, integrity, and the highest ethical and moral standards.
Communication skills – Good listener, excellent written and oral communication skills.
Results-oriented – Meets established goals and objectives; has the strategic ability to see ahead and create and articulate strategies and plans.
Management – Strong management skills; naturally reaches across organizational boundaries to achieve results. Strong ability to lead by influence and consensus.
Human relations skills – Relates well to all kinds of people. Builds constructive and effective relationships.
NAFA Fleet Management Association is the world’s largest membership association for individuals who manage the vehicular fleet and mobility responsibilities for their employers. NAFA propels the fleet and mobility profession through its world-class certification, education, advocacy, and connections. Through these resources, NAFA helps its members create efficient, sustainable, and safe fleets. The association is an essential element of success for individuals involved in the profession.
NAFA has more than 2,000 individual fleet manager members who come from corporations, public safety (law enforcement, fire departments), education (universities and K-12 school systems), governments agencies (federal, state, municipal, provincial), utilities, and any other entity that uses vehicles in its normal conduct of business or needs to move people or goods from one place to another.
The fleets managed by NAFA’s members run the gamut from light-, to medium-, and heavy-duty vehicles, including sedans, vans, emergency response vehicles, utility trucks, delivery vehicles, buses, and specialized equipment. Depending on the employer’s mission, these fleets may be contained to single geograp...hic area, dispersed among multiple regions or states, or reside in multiple countries. Regardless of the fleets’ location, the similarity among them is that they are run by a NAFA Member who is responsible for each vehicle’s selection, specification, acquisition, maintenance, repair, fueling, safety, and eventual remarketing.
NAFA members control more than 4.8 million vehicles and manage assets in excess of $122 billion. These vehicles travel more than 84-billion miles annually.
In addition, NAFA is supported by more than 1,000 Supplier members representing companies that support fleet managers in their jobs. These include vehicle manufacturers, leasing companies, aftermarket equipment suppliers, telematics firms, service providers, and others.
NAFA members connect with each other and the fleet industry through eight Regions, which build lasting fleet professional connections.
