The Manager, Membership Engagement is accountable for new member acquisitions, onboarding, and retention programs for all Corporate Event Marketer members and prospects. This role performs administrative functions including managing the membership database, coordinating member engagement and retention programs, and connecting with members through a variety of methods including direct phone calls, emails, and member community social media posts. The Manager, Membership is accountable for multiple deadlines, member engagement at events, and building positive relationships with current and prospective members. The Manager, Membership is open, transparent, and works effectively cross-functionally, engaging appropriate stakeholders across the organization.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Drive member acquisition and retention by building a strategic membership pipeline and consistently growing the Corporate Event Marketer (CEMA) community by segment and region.

• Develop and execute integrated recruitment and engagement strategies across phone, email, digital, and in-person channels.

• Achieve organizational retention goals through proactive member engagement, renewal outreach, and reactivation of lapsed members.

• Manage the end-to-end membership journey, including inquiries, onboarding, and join processes, to ensure a seamless, high-quality experience.

• Actively sell and grow group memberships within corporate organizations, increasing year-over-year participation.

• Participate in CEMA events to support recruitment, retention, and relationship-building efforts.

• Manage and motivate volunteer leaders and committees to advance acquisition and retention objectives, specifically the CEMA membership committee.

• Develop, manage, and grow the online CEMA community across the PCMA Community app and social channels, driving engagement and participation.

• Identify and test new digital platforms, tools, and strategies to expand reach and deepen member connections.

• Track, analyze, and report performance against KPIs with timely, accurate reporting.

ADDITIONAL DUTIES AND ACCOUNTABILITIES

• Serve as Staff Liaison in a supporting or lead role on one or more Committees or Task

• This is a hands-on membership sales and retention role that is directly responsible for achieving the goals of CEMA and PCMA through significant interaction with volunteers, leadership, prospects, and staff.

KNOWLEDGE, SIILLS, AND ABILITIES

• Ability to work in a fast-paced environment and meet deadlines

• Ability to work on own and delegate tasks

• Ability to create and deliver presentations in individual and group settings

• Ability to travel and work nights/weekends when business needs require (typically during events)

MINIMUM QUALIFICATIONS

• Minimum 3 years' experience in association membership programs, marketing, or sales organizations.

• Understanding of event marketing and the business events

• An excellent, open, articulate, and personable communicator with diplomatic and persuasive communication skills.

• Experience with Word Press publishing tool.

• Intermediate skill level with Microsoft Office programs (Word, Excel, PowerPoint).

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Ability to perform work utilizing a computer for extended periods of time.

• Ability to sit for extended periods of time in performing the work.

• Ability to walk for extended periods of time in performing the work. 

• Ability to pull or push objects of varying weights in performing the work. 

• Ability to grasp objects utilizing fingers (fine motor manipulation).

• Ability to travel by air or ground transportation as required in performing the work.

• Ability to lift up to 15 pounds.

Equal Opportunity Policy

 PCMA believes all persons are entitled to equal employment opportunities without regard to gender, race, color, religion, sex, sexual orientation, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, citizenship status or other characteristic or status protected by law where there is no bona fide occupational qualification or legitimate business reason for the differing treatment. It is PCMA’s policy to select the best-qualified person for each position in the organization.

Discriminatory activities are expressly prohibited. Implicit in our commitment to Equal Opportunity is our goal to maintain a work environment that is free from harassment or discrimination of any kind.

 SUSTAINABILITY MISSION STATEMENT

 At PCMA we believe sustainability plays a central role in driving social and economic progress through business events. We are committed to leading our global community forward through the creation of platforms and strategic partnerships, and to strongly influence the growing business case for investments in sustainability, building trust and confidence to shape a future where every event is a catalyst for sustainability progress and inspiration.

About PCMA

PCMA educates, inspires, and listens, creating meaningful experiences where passion, purpose and commerce come together. We are the world’s largest community for Business Events Strategists, providing senior-level education, networking, and market intelligence for the global business events industry. Headquartered in Chicago, IL PCMA has 17 North American Chapters, regional communities in APAC, EMEA and LATAM, and members in 72 countries and communities.

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