Details
Posted: 10-Aug-22
Location: Remote/Hybrid within Washington, D.C.
Type: Full Time
Preferred Education: 2 Year Degree
Salary: $50K
Categories:
Customer Service and Support
Preferred Education:
2 Year Degree
ACTFL has an immediate opening for a Certification Specialist.
Interested applicants should submit a resume and 3 professional references to apply. Please complete the application through ASAE or to jobs@actfl.org
Providing vision, leadership and support for quality teaching and learning of languages, ACTFL is a membership organization serving the career and professional needs of language educators and administrators at all levels of instruction and in all languages, as well as those in government, industry, and the non-profit space.
ACTFL’s work as a trusted, independent center of excellence empowers educators to prepare learners for success in a 21st century global society; helps government agencies build language capacity in the U.S. and abroad; and connects businesses with the resources and relationships they need to succeed.
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The Certification Specialist is responsible for supporting the Certification Programs Manager with managing ACTFL’s Rater/Tester certification and recertification for human-rated ACTFL assessments. Responsibilities of the position include but are not limited to:
• Process certification and recertification applications & requirements for new OPI, OPIc, WPT, and AAPPL candidates
• Manage the certification database, to include creation and maintenance of candidate applications and progress, updates certification data in all localities, receives and verifies program invoices, monitors submission of certification assignments and mentor feedback.
• Collaborate with members of the PL&C team to ensure that ACTFL maintains standards that uphold our ACE accredited assessments.
• Maintain certification data integrity
• Administer certification/recertification courses within ACTFL’s Learning Management System.
• Provide customer service for candidates (e.g., enrolling participants in courses, providing troubleshooting, coordinating logistics, hosting weekly office hours) as needed.
• Coordinate with Subject Matter Experts to host monthly webinars for testing community
• Represent ACTFL positively, communicating effectively regarding protocols, procedures, and policies related to ACTFL certification programs via email, discussion boards, telephone,
meetings, and virtual webinars
• Liaise with the PL Coordinator and PL Program Admin by establishing proactive
communication patterns with workshop attendees and workshop facilitators to share information about certification options.
• Participate in communication/marketing activities, facilitating positive interactions with the World Language Community
• Collaborate with LTI staff, ACTFL’s test provider, to ensure lists of certified testers and raters are up to date for official testing
• Facilitate data-driven decision-making through meticulous collection of program records and communicating about program activities, needs, and requirements
• Perform other related duties as assigned
Qualifications:
• Associate degree or three (3) years of relevant work experience and a minimum of two (2)years of experience in customer service-related field preferably in an association or non-profit organization
• Experience working in a virtual environment using tools such as Zoom, Google Meets, Google Drive, e-mail including scheduling meeting.
• Proficient in Microsoft 365, with solid Microsoft Excel preferred
• Strong organization, planning, and time management skills
• Ability to work collaboratively, cooperatively, and collegially in a virtual results-oriented environment
• Excellent written and oral communication skill
ACTFL offers a competitive salary and excellent benefits packages, which includes:
- Remote and/or hybrid work opportunities
- Generous medical, dental and vision insurance
- Employer-paid life Insurance/AD&D, short and long term disability insurance
- 401K with company match (after six months of employment)
- 12 paid holidays, and a week off between Christmas and New Year's Day
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Commuter Benefits
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Identity Theft and Pet Insurance
