Position Summary:

The American Hotel & Lodging Association is seeking a Coordinator of Membership. The Membership Coordinator is responsible for supporting the Membership team on prospective and current member relationships, which  enable AHLA to continue to grow and advocate for the national lodging industry.  The role is a mix of administrative and strategic support, providing substantive experience in business development, account management, marketing and events, and data analysis.   

Responsibilities: 

Prospective Member Support 

• Respond to general inquiries in membership mailbox and voicemail.
• Conduct background research on prospective members 
• Prepare briefing documents for industry events where prospective members will be present 

 Current Member Support  

• Assist the Membership teams with data-related inquiries and projects, PowerPoint presentations, member-hosted webinars, and industry event preparation
• Assist the Membership team with dues collection from current members
• Monitor social media to highlight current members; draft social media content for Communications team
• Update, manage and create content for team-related web site pages
• Utilize Anybill to upload and track invoices for payment
• Support account relationship management, as assigned 

 Database Support 

• Update records in the CRM, both individually, and as part of targeted, strategic, update projects
• Maintain and create reports in the Nimble database
• Regularly track outstanding payments
• Other duties as assigned. 

Education and Experience: 

• Bachelor’s degree or relevant account management/coordination experience
• 1-2 years CRM experience (Salesforce preferred); or combination of education and experience 

 Skills and Attributes: 

• Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Salesforce preferred
• Excellent project management skills with great attention to detail, and strong work ethic
• Excellent oral and written communication skills; ability to write and edit clear, engaging, and grammatically correct content; willingness to be coached
• Self-motivated and customer-service oriented individual who is also a team player with a high level of professionalism and emotional intelligence
• The ability to source, analyze, and report on data
• Dynamic problem-solving skills
• Ability to thrive in a fast-paced environment
• Detail oriented individual with exceptional organizational and time management skills
• Knowledge of, experience in and/or interest in the hospitality industry is a plus 

 Other: 

• Position based in Washington, DC area. 
• No travel required.
• Hybrid work schedule: In-office Tues-Thurs and one in-office Monday per month.
• Salary: $55,000-$60,000

AHLA is an equal-opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

EOE 

About American Hotel & Lodging Association

For more than 100 years, the American Hotel & Lodging Association (AHLA) has been the foremost representative of and advocate for the U.S. lodging industry. We are the only national association that represents all segments of an industry that is among the 10 largest business sectors in America. We advocate for our members so they can do their best at what matters most: serving guests, employees and their communities. From major global brands to the small inns and bed & breakfasts, AHLA provides a singular voice that brings together the industry’s multitude of constituents. Our industry is incredibly diverse and represents everyone from brand CEO's to independent hotel owners, general managers and hotel staff and is an integral contributor to the American economy.

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