The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.

Job Summary

The Vice President of Membership serves on the CHIME Leadership Team and is responsible for providing leadership oversight for CHIME’s healthcare provider membership operations.  This includes the development and execution of membership initiatives that drive the strategic membership pillars of recruitment, retention, engagement, and satisfaction. The VP will also provide leadership for the financial, administrative, and internal functions, systems, and services needed to develop, grow, and realize value from new and existing Membership programs. This includes directing and managing these initiatives to ensure they are aligned with the overall strategy of CHIME. This role is pivotal in ensuring that CHIME remains vibrant, inclusive, and attractive to healthcare providers in the digital health ecosystem.

Duties and responsibilities

Strategic Leadership:

• Provide oversight and direction for all healthcare provider membership programs and services.
• Hold primary responsibility for membership information and use of the association membership system to support membership initiatives and programs.
• Develop and execute membership initiatives aligned with recruitment, retention, engagement, and satisfaction goals.
• Collaborate with the Leadership Team to represent programs and services for healthcare provider members.

Operational Excellence:

• Monitor and analyze membership metrics to assess the effectiveness of membership engagement strategies, making data-driven decisions to optimize results.
• Create and disseminate membership reports to inform the Leadership Team and drive performance. These reports will cover topics such as demographics, retention, new membership enrollment, and engagement.
• Implement policies and processes to ensure efficient, high-quality provider membership operations.
• Attain annual provider member recruitment, retention, and engagement goals.
• Prepare program budgets and manage funding for membership activities to achieve gross revenue targets and profit margins.
• Coordinate the development or implementation of budgetary control systems, recordkeeping systems, or other administrative control processes.
• Preside over or serve on operational committees or other volunteer working groups as required.
• Ensure that delivery of membership programs is of an appropriate level of quality, are effective and timely, and in line with CHIME’s strategic plans, expectations, and goals.

Stakeholder Engagement:

• Collaborate with industry experts, thought leaders, and internal stakeholders to produce high-quality membership programs and products that address key issues and trends in the digital health sector.
• Support customer-facing teams with tools and resources.
• Collaborate with key staff functions to drive operational results.
• Foster effective relationships with key stakeholders.

Leadership and Development:

• Stay abreast of emerging association membership trends, technologies, and best practices to continuously innovate and improve the organization.
• Provide leadership and direction to the membership team, setting clear objectives, and ensuring alignment with the organization's priorities.
• Oversee business plans, working closely with staff and volunteers.
• Develop high-performing teams through coaching and mentorship. Implement corrective action plans to solve organizational or departmental problems.
• Manage multiple projects simultaneously.

Qualifications

• Bachelor’s degree required
• Certified Association Executive certification a plus
• Minimum of eight (8) years’ experience in association membership activities
• Passion for advancing CHIME’s mission and supporting healthcare provider members
• Proven experience in association membership, customer relations, and account management
• Strong financial leadership skills
• Strong written and verbal presentation skills
• Analytical mindset with the ability to spot trends and envision future needs
• Effective leader who thrives in a dynamic environment
• Excellent project management and problem-solving abilities
• Ability to work independently and maintain a positive attitude under pressure
• Team player able to work effectively with diverse personalities with various levels of knowledge and skill

Working conditions

This is a remote based position. Some travel will be required.