The American Bankers Association is the banking industry's champion. Joining ABA makes you part of a team that: • has Extraordinary People - ABA experts are the "go to" sources for bankers, policy makers and the media for credible information and insights for the banking industry. • has Unmatched Scope and Scale - ABA's unparalleled information and services keep members current, knowledgeable and prepared. • is Impact-Driven - ABA has a proven record of bringing about positive change for our members and the industry. We take action and achieve results. Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination!
Did you know that women and other marginalized groups are often reluctant to submit job applications if they don’t meet 100% of the requirements? We encourage you to take a chance! If you don’t satisfy every criterion, but know you can excel in the role, we urge you to apply! We’d love to connect and talk with you about joining our team.
Employer of Choice: ABA is recognized with a 2023Great Company Culture Award and 2023 Great Place to Work designation!
Position Overview: The Senior Manager acts as overall project manager for several critical Membership programs. General planning, coordination of resources, implementation, post-analysis of Validation, Dues billing, and cutoff processes require careful coordination of multiple departments and external vendors, as well as extensive data verification.
This role will also assist in developing creative ideas for improving the capture, storage, and retrieval of data and member communications.
Coordinate with ABA staff, external vendors, and other resources to carry out the following processes to ensure timely, accurate project completion and identify ways to streamline processes, cut costs, and improve the customer experience.
Annual dues billing
‘Thank you’ correspondence
Database integrity and operations
Improve and sustain ABA's data integrity efforts to achieve membership objectives; leverage system data and successfully incorporate/implement new applications
Work closely with the senior membership team and the SVP, Membership Operations to ensure the ongoing integrity, development and maintenance of the membership database system
Monitor membership system and interface with IT and project stakeholders regularly
Identify system needs, work with management to secure resources and train other team members to use those resources
Other duties as assigned by business need.
Bachelor’s degree in Data Analytics, Information Systems, Business Administration, or related field.
5-7 years of database/reporting experience; Nimble/Salesforce experience strongly preferred.
Demonstrable experience serving in a successful project management capacity.
Strong knowledge of MS Office suite, particularly Excel; readily adaptable to the use of various PC software systems.
Excellent analytical, written and verbal skills required.
Meticulous attention to detail required.
Ability to successfully keep multiple small to large-scale projects on track simultaneously while balancing shifting priorities; experience managing external vendors and internal stakeholder expectations and deliverables while identifying ways for process improvements and efficiencies.
Strong customer service orientation.
Demonstrable experience successfully leveraging technology to recommend and implement creative, innovative approaches to solve problems and increase efficiency.
Experience and ability to successfully working in a team-focused environment.
Ability to work well under pressure while achieving deadlines and successfully manage competing priorities.
American Bankers Association (ABA) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.
ABA encourages and celebrates diversity so if you are motivated, hardworking and want to make a difference, come as you are!
The American Bankers Association is the united voice of America’s hometown bankers—small, regional and large banks that together employ more than 2 million women and men, hold nearly $17 trillion in assets, safeguard $12.8 trillion in deposits and extend more than $9 trillion in loans. ABA believes that government policies should recognize the industry’s diversity. Laws and regulations should be tailored to correspond to a bank’s charter, business model, hometown markets and risk profile. This policymaking approach avoids the negative economic consequences of burdensome, unsuitable and inefficient bank regulation. Through a broad array of information, training, staff expertise and other resources, ABA supports America’s hometown bankers as they perform their critical role as drivers of America’s economic growth and job creation.