Are you looking to make a difference? When you work for the International Association of Chiefs of Police (IACP), you don’t just make a living, you make a difference by shaping the future of the policing profession. Is it easy? No. Is it worthwhile? Absolutely.
The IACP is the world’s largest and most influential professional association for police leaders. With more than 32,000 members in over 168 countries, the IACP is a recognized global leader in policing and is dedicated to enhancing the policing profession through new programmatic initiatives, advocacy, and excellent member services. As a leadership association, the IACP starts with our members’ needs. We think strategically and assess constantly; cultivate good judgement and drive change.
The IACP seeks to hire an enthusiastic, mission-driven and experienced Membership/Customer Service Professional who will thrive in a challenging and dynamic work environment. This position will play a key role in building and conveying the value of IACP to our members and prospective members; maintaining membership records; identifying and cultivating new members; and assisting with our conference registration services.
Responsible for supporting the daily operations of the Registration/Membership Team.
Provide advance and onsite support for registration services for Annual Conference and Midsized Meetings.
Handle questions, information requests, and issues regarding registration.
Processes conference registrations, maintaining and updating records to ensure accuracy.
Develop and run reports through the association’s AMS and registration systems.
Coordinate billing and invoicing of Annual Conference and Midsized Meeting registrations.
Coordinate with internal teams to collect data needed for registration to include badges, confirmations, post-conference uploads, virtual registrations, and transferring of data into other platforms.
Coordinate with the accounting team to track payments and refunds.
Assist with and review of marketing pieces that drive membership and conference attendance.
Assist with the development and testing of registration systems.
Assist with the marketing and coordination of IACPreferred, IACP’s member benefit discount program.
Assist with processing membership applications and renewals; assist with membership customer service.
Other duties as assigned.
Bachelor’s degree in a relevant field and Two (2) years of job-related experience.
Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and other relevant business software.
Equivalent combinations of education and experience will be considered.
Required Knowledge, Skills and Abilities
Solid analytical skills to include ability to troubleshoot problems from multiple perspectives.
Effective task prioritization and time management skills.
Solid writing, editing, and communication skills.
Effective collaboration and teamwork skills.
Strong familiarity and understanding membership and registration databases (Nimble/Salesforce; Maritz/Experient a plus).
Experience functioning in a program support role is preferred.
Experience in a non-profit organization, association, or criminal justice environment.
Familiarity with and understanding of project-relevant issues and policing.
Experience with, and ability to plan events and make logistical arrangements for individuals and groups.
Special Conditions and Work Environment
Travel will be required based on job responsibilities.
Work takes place primarily in an office environment.
Light lifting, bending, and reaching may be required.
This is a grant-funded position for which continuation funding will be sought.
Highlights of Employee Benefits
Medical HMO: Free for Employee and Family (Local Employees).
Vision: Free for Employee.
Dental: Offered at a reasonable rate for Employee and Family.
403B: IACP Match - up to 6% - after one year of employment.
All interested candidates must submit a cover letter and resume
The IACP only requires you to fill out the skills section and screening questions in the application, along with your resume and cover letter.
Cover letters must contain the name of the position being applied for as well as the requisition number
The IACP may consider applicants for positions other than those indicated
Please note that applications received without the requested information will not be forwarded for review
The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability. No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.
Public Health Compliance: IACP requires all employees, regardless of remote work status, to be vaccinated and boosted against COVID-19. As a prospective and/or new employee at the IACP, you will be required to comply with our vaccination policy, report your vaccination status, and provide proof of vaccination. Compliance with the policy does allow for exceptions, but those exceptions will only be granted in circumstances related to medical conditions or sincerely held religious beliefs.