Career Center

Summary

Washington, DC based association management firm seeks experienced association professional to serve multiple clients by providing daily oversight and management of ongoing and planned activities to each.  The Senior Associate will ensure that the proper operational controls, administrative and reporting procedures, people and systems are in place to effectively manage day-to-day operations.  Friendly and flexible office environment (location flexible - work remote or at office).  Full time benefits including health, dental and short-term disability insurance, flex-time, generous vacation policy, 10 paid holidays, winter break and 401K. Position available immediately.

Responsibilities

Administrative Management

• Manages and oversees the day-to-day operations
• Manages client calendar of events and projects
• Ensures appropriate levels of staffing
• Manages District of Columbia corporate filings
• Manages State annual reports
• Maintains insurance coverage/renewals
• Manages organization and development of new electronic filing system
• Understanding of database systems
• Works with outside vendors
• Develops, edits and maintains documents and reports

Communications and Marketing

• Supports development and execution of strategic communications plan
• Manages social media calendars and content production
• Develops and manages marketing collateral
• Suggests area of content and format redesign
• Manages website content

Membership

• Supports outreach to existing, prospective, and inactive members to determine member needs and reasons for not choosing to renew memberships.
• Supports for maintaining the integrity of the membership database and generating and processing renewal notices.
• Conducts surveys and focus groups of members when appropriate to gauge member and prospective options
• Participates in networking events to drive member engagement
• Responds to member and prospective member inquires through email, telephone and web
• Manages membership accounts receivables process with membership services and accounting teams to ensure timely payment of dues
• Supports new member onboarding
• Provides membership marketing content for event marketing to drive attendance and membership for events

Financial Management

• Reviews and analyzes financial reports
• Presents monthly financial statement to the Treasurer/Board
• Manages budget and forecasting
• Manages payables and receivables
• Monitors income and expenses
• Maintains liaison with auditor and investment advisor
• Ensures timely audit and tax filings due in current year

Board/Committee Management

• Facilitates board/committee/work group calls (develop agenda, minutes, project task list) with minimal oversight
• Provides input at client board meetings
• Executive Management
• Provides back up to Executive Director
• Mentors current team members

Qualifications

• Bachelor’s degree
• A minimum of five to seven years’ experience in association/non-profit management; including working with board of directors, committees and workgroups; managing multiple stakeholders
• Experience leading committees/workgroups and the ability to make decisions on behalf of a client
• Experience managing and implementing all aspects of a broad-spectrum project
• Extremely organized with strong attention to detail and ability to meet deadlines
• Comfortable in a fast-paced environment and able to manage multiple projects
• Exceptional problem-solving capabilities and resourceful under pressure
• Ability to work both in a team environment and independently
• Excellent communication skills (verbal and written); including ability to present and speak in public
• Experience staffing an exhibit booth
• Outstanding customer service and ability to work with members in person, on the phone and electronically
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge in working with an email communication program (i.e. Constant Contact)
• Familiarity working with a web publishing platform (i.e. WordPress or similar)