GCCA offers a generous benefits package including health insurance, dental insurance, life insurance, matching 401(K) contributions, and commuting assistance. GCCA headquarters is located at 241 18th Street South, Suite 620, Arlington, VA and is currently under a hybrid work environment with staff working in the office some days and other days working remotely.
The Global Cold Chain Alliance (GCCA), a trade association that serves the global temperature-controlled supply chain industry, is seeking an energetic, organized, and self-motivated individual to join our growing, global team. This exciting position will support day-to-day membership operations including: membership retention and recruitment efforts, onboarding of new members, continuous improvement of member records and data as well as provide exceptional service to association members. Candidate will work closely with marketing, events, and international staff to drive association membership growth and satisfaction. Reports to: Senior Vice President, Global Programs & Insights
Manage the onboarding of new members including processing membership applications, sending new member welcome letter and kit, follow up to ensure member satisfaction.
Maintain the integrity and accuracy of our database and customer records and proactively resolve issues.
Support members throughout their online experience, including account/profile management, membership applications, renewals, and collecting demographic information.
Continuously improve the customer service experience by evaluating and re-designing processes, monitoring and analyzing results and implementing changes.
Respond to and fulfill requests for web login and record changes in database
Manage and implement the dues renewal process in collaboration with accounting staff
In collaboration with Marketing & Communications team, review and update membership related webpages as needed to ensure information is accurate and up-to-date
Coordinate with prospective members to get information entered into the database and ensure they are sent relevant materials to encourage them to join the association(s).
Assist with implementation of membership recruitment and retention strategies as needed, including sending emails, letters, or placing calls
Produce reliable reports and statistics for all members and customers, historical and current, including recruitment and retention demographics.
Serve as the technical lead of the Associations’ AMS, be a champion of the system, provide support to staff, and serve as trainer to new staff when they onboard.
Assist in establishing and documenting standard operating procedures (SOPs).
Work with membership, events, and program staff to identify, plan, and complete data quality management projects
Works with CFO to review and reconcile membership dues payments.
Three or more years of related experience
Strong knowledge and skills relating to the data management systems
Excellent oral and written communications skills
Detail oriented self-starter with strong organizational and time management skills
Team player with proven ability to collaborate with staff on projects
Proven customer service experience
Ability to multitask on simultaneous projects while meeting assigned deadlines
The Global Cold Chain Alliance (GCCA) is a trade association that serves the global temperature-controlled supply chain industry, otherwise known as the “cold chain.” We represent organizations that handle, store, and transport the food we eat. We have 1,500 member organizations in 92 countries around the world.