Details
Posted: 19-Apr-22
Location: Washington, D.C.
Type: Full Time
Categories:
Membership
Endocrinologists are at the core of solving the most pressing health problems of our time, from diabetes and obesity to infertility, bone health, and hormone-related cancers The Endocrine Society is the world’s oldest and largest organization of scientists devoted to hormone research and physicians who care for people with hormone-related conditions. Our inclusive community is made of scientists, physicians, educators, nurses, and students in 122 countries.
We are seeking a Senior Manager, Member Engagement to operationalize the Society’s existing and future membership engagement and experience strategies. In this role, you will co-author and implement membership engagement strategy, as informed by the Chief Membership & Diversity Programs Officer, and will manage initiatives to achieve key results. Additionally, you will oversee all activities related to overall administration of Special Interest Groups (SIGs). You will collaborate across the entire Society to support member needs, partnering closely with cross-functional teams to articulate and deliver on our value proposition.
What you’ll bring to the job:
- Bachelor’s degree and a minimum of five years of association or not-for-profit experience required.
- Prior people management experience highly preferred.
- Ability to manage through competing organizational and departmental priorities and to work effectively under pressure when facing deadlines.
- Strong drive and interest in implementing innovative membership engagement & retention initiatives in alignment with organizational objectives.
- Experience working with an Association Management System is required. Experience with NetForum is preferred.
- Strong writing skills and a proven track record for meeting multiple deadlines.
- Ability travel to external exhibits. Up to 20% travel may be required.
Our Values:
We believe in and empower our staff. We know that with our investment in their growth, they have an even greater potential to contribute to our organization. Our core values embody the character and culture of our staff – they guide our decision making, interactions and how we serve our members. As an organization, we are committed to: demonstrating responsible stewardship, treating one another with trust and mutual respect, supporting work life balance, sustaining an inclusive environment, and fostering an environment that encompasses communication, service, collaboration, results & innovation.
What you’ll own:
- Drive and support existing and new strategic initiatives to advance and increase member engagement in the Endocrine Society.
- Manage and oversee the Society’s online Community with the goal of increasing member engagement.
- Provide regular status updates on membership statistics, trends, and satisfaction to the Chief Membership & Diversity Programs Officer.
- Work with Chief Membership & Diversity Programs Officer to identify and prioritize topics and themes for communities of interest and/or practice among members.
- Hire, supervise, and coach the member engagement specialist fostering an environment of collaboration within the team and across the organization to achieve a high level of staff performance.
- Provide strategic input, guidance, and support to volunteer development, including participating on a team managing volunteer acquisition, contributing to the development of training modules, and coordinating communications with staff and volunteer leaders.
- Collaborate with marketing team to develop strategies for maintaining and increasing engagement on the online community, volunteer portal, member spotlights, etc.
- Lead the development of first timers’ initiatives across the Society’s meetings and programs.
- Serve as a resource for those interested in getting involved with the Endocrine Society.
- Serve as primary staff liaison to SIG Advisory Panel.
- Serve as the secondary Staff Liaison for Special Interest Groups and is responsible for working with the primary liaison to keep SIGs moving forward according to the annual goals and objectives established by the SIG in its annual plan.
- Under the direction of the Chief Membership & Diversity Programs Officer, and in collaboration with the Director of Membership manage the successful execution of membership development projects including ongoing enhancement of all membership communications, materials, and web presence.
- Identify, track, and report key member satisfaction and demographic metrics regularly using Netforum AMS.
- Actively prospect new members and support their on-boarding through new member webinars and programs.
- Collaborate with internal teams to develop conference and tradeshow strategies and operationalize to target specific goals (i.e. membership, product sales, registration for meetings, etc.)
- Work with internal teams to incorporate diversity, equity, and inclusion initiatives into the society’s overall operations.
- Support the Chief Membership & Diversity Programs Officer in the implementation of the Association’s programs, priorities, and projects in relation to member engagement, experience, and DEI in partnership with member director and staff colleagues.
- Maintains awareness of issues of importance to the endocrine profession to respond with timely services and programs to benefit the membership.
- Provides support of the department operations, including opportunities to advance and gain efficiencies.
- Promotes a culture of continuous improvement, responding to and anticipating member needs.
What you’ll do well:
- Recognize and respect the value of individual differences at all levels of the organization. Seek information from others who have different personalities, backgrounds, and styles, and include them in decision-making and problem solving. Make it easy for others to feel valuable. Communicate and cooperate with others who have a diversity of cultural and demographic backgrounds.
- Develop and maintain strong relationships with members by listening, understanding, and responding to identified needs. Respond to member/leadership/community needs. Actively promote positive relationships with the membership and other groups (committees, leadership, stakeholders, etc.). Exhibit high level of customer service and identify ways to improve service procedures/levels within own position. Respond and follow-through on internal and external requests.
- Consider the ability to plan and organize the work of a group, department or project and to establish effective priorities. Effectively use time. Demonstrate ability to “think outside the box” for solutions or ways to accomplish the job in a more effective way. Handle projects responsibly (including expense management). Prioritize as needed and meet deadlines. Communicate challenges/barriers to supervisor. Collaborate and share progress with others to get the project completed. Demonstrate effective delivery of completed project.
- Work with and coach staff to develop their capabilities. Provide helpful, timely feedback and provide new opportunities that will help develop staff’s abilities. Identify knowledges, skills, and abilities necessary to fulfill current or future job/role responsibilities effectively.
- Effectively communicate ideas, thoughts, and facts in writing. Use correct grammar, punctuation, spelling, and sentence structure. Organize written ideas clearly. Tailor written communication to effectively reach audience. Express ideas clearly and concisely in writing.
What you’ll get out of it:
- Working with a staff that has passion for our mission, believes in one another and has fun.
- The chance to work in an environment that empowers staff to take informed risks and create new programs and services.
- A chance to make a contribution in a fun job with room to make it your own.
- A strong and competitive salary and benefits package that focuses on your well-being and financial health.
Proof of Vaccination & Work Location:
The Endocrine Society values the safety of our employees, our members, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to an HR partner or you must request an exemption before your actual start date. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Endocrine Society.
This position is located in Washington, DC and walking distance to Metro and major bus lines. The Endocrine Society offers a flexible, hybrid work environment. Effective May 2nd, 2022, employees will be expected to work form the office at least 2 days per week to foster our collaborative culture and support cross-functional interaction.
Endocrine Society offers a convenient downtown DC location within walking distance of Farragut North/Farragut West and Foggy Bottom Metro stations. Qualified candidates interested in a purposeful work environment, competitive salaries and excellent benefits, including a generous TIAA- CREF retirement plan with 10% employer contribution, submit resume and cover letter with salary requirements.
EOE/AA/M/F/Vet./Disab.
