Coordinator, Professional Development and Resources

The Council for Exceptional Children (CEC) is dedicated to advancing high-quality education that is inclusive and equitable for individuals with disabilities. CEC is a dynamic organization with a big mission and we’re looking for people who are ready to roll up their sleeves and get to work in one of the most exciting and challenging aspects of education.

Position Summary: The Coordinator of Professional Development and Resources, reporting to the Director of Professional Development and Resources, is responsible for coordinating the planning, execution and administrative aspects of the Council for Exceptional Children’s (CEC) professional development offerings, online programs and professional resources.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates and supports the development, planning, and execution of CEC’s professional development programs and services including; webinars, e-learning programs, Life Centered Education (LCE) curriculum, conventions, resources, workshops, and contract trainings.
• Liaises with internal and external stakeholders, vendors and program presenters to effectively coordinate and provide administrative support to the PD department including; drafting presenter agreements, processing presenter and vendor payment requests, scheduling presentations with presenters, recording virtual presentations with speakers, etc.
• Serves as an administrator for and coordinates online program registration processes in CECs various hosting platforms and Learning Management System.
• Responds to professional development related customer service inquiries, and/or assisting customers with registration, program (or service) platform access or technical assistance requests.
• Identifies and informs internal stakeholders of improvements and/or updates to external communications (website, program information, etc.) that can improve the customer experience with CECs Professional Development programs and resources. Coordinates needed changes with CEC’s PD, Marketing and Member Services stakeholders.
• Coordinates and facilitates the submissions and peer-review process with volunteer reviewers for CEC’s Exceptional Teacher Resource Repository.
• Tracks and provides the Director of Professional Development with regular reports on CEC’s programs and resources, including metrics on program/event registrations, evaluation feedback, LCE accounts, customer service requests, program metrics and revenue data.
• Drafts, edits, formats, schedules, and disseminates program materials and communications including program evaluations, training resources, event reminders, PDH verification and related information to program registrants and presenters.
• Provides administrative support for various workgroups, volunteer groups, committees, volunteer leaders and CEC staff related to CECs Professional Development and/or Resources.
• Performs other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts verbally and in written form. Keeps others adequately informed. Selects and uses appropriate communication methods.

Customer Service - Displays courtesy, professionalism, and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service and processes.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Planning & Organization - Integrates changes smoothly. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Quality - Improves processes. Measures key outcomes. Communicates trends, areas of opportunity and challenges to PD team. Solicits and applies customer feedback.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  BA/BS degree and two or more years of progressive experience in providing support to the development of professional programs and/or eLearning programs; events management experience a plus; background with Learning Management Systems (LMS) platforms and/or Association Management Systems (AMS) strongly preferred.

Language Ability: Strong written and oral communication skills and proofreading and editing skills; excellent interpersonal skills and demonstrated ability to communicate effectively with a broad range of individuals and groups.

Technology Skills: Competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and background with Learning Management Systems (LMS) platforms and/or Association Management Systems (AMS) strongly preferred.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Please note that CEC requires employees to be vaccinated against COVID-19 as a condition of employment, subject to medical accommodation.

Candidates should send a current Resume/Curriculum Vitae and letter of application (including salary requirements) to: spedjob@exceptionalchildren.org