In brief: The Vice President, Engagement and Member Services (VPEMS), is a new position, based in FSMB’s Washington, DC, office. The new VP will be adept at attracting and serving members in a post-pandemic era, able to expand on virtual opportunities to increase engagement and build stronger connections to the FSMB. Competitive salary, excellent benefits, and the opportunity for a hybrid work arrangement.
The Federation of State Medical Boards (FSMB) is a national nonprofit organization, established in 1912, that represents all 70 state medical and osteopathic regulatory boards (commonly referred to as state medical boards) within the United States, its territories, and the District of Columbia.
With offices in Washington, DC, and Euless, TX, the FSMB supports its member boards as they fulfill their mandate of protecting the public’s health, safety, and welfare through the proper licensing, disciplining, and regulation of physicians and, in most jurisdictions, other health care professionals.
The FSMB provides state medical boards and their members, comprised of physicians, consumers, administrators and legal staff, with a variety of opportunities to expand their professional networks; gain access to valuable resources and relationships; and develop leadership roles in the field of medical regulation.
In a recent membership survey, the vast majority of member respondents (89%) reported they are very satisfied with the organization. FSMB members find the most important FSMB benefits to be physician assessment, its various credentialing and licensure services, the FSMB’s annual meeting and its advocacy efforts on behalf of state medical boards. The goal of FSMB Engagement and Member Services is to continue to add value for individual engagement with the FSMB, including increasing education offerings and opportunities for participation on committees, governance and in other volunteer roles.
With a staff of more than 150, the FSMB engages in advocacy on behalf of state medical boards in Washington, DC, and in state legislatures. It also is a sponsor of the United States Medical Licensing Exam (USMLE) and hosts the Federation Credentials Verification Service (FCVS) and Physician Data Center (PDC), tools used by state medical boards, hospitals, government agencies, and others to verify and monitor a physician’s fitness to practice medicine. Its charitable arm is the FSMB Foundation, a 501c3 organization that provides grant-funding for a variety of initiatives designed to strengthen medical regulation.
The Vice President, Engagement and Member Services (VPEMS), is a new position, based in the Washington, DC, office, and responsible for the development and implementation of strategic initiatives that ensure valuable,
high-quality engagement experiences for FSMB members and other targeted stakeholders while also advancing the FSMB brand. The VP will be adept at attracting and serving members in a post-pandemic era, able to expand on virtual opportunities to increase engagement and build stronger connections to the FSMB.
The VPEMS reports directly to the Chief Advocacy Officer.
The VPEMS oversees the management, promotion, and delivery of a diverse portfolio of products and services designed to create maximum value for stakeholders, ensuring that they are strategically integrated and aligned with FSMB operational priorities.
A major area of responsibility for the VPEMS will be education services, which members value highly. The FSMB is an accredited CME provider and committed to developing and implementing CME activities that address such content areas as medical regulation, licensure, discipline, and advocacy and policy to promote public health, safety, and welfare.
The new VP will be familiar with emerging learning modalities and technology platforms to expand FSMB offerings in the delivery of quality virtual and in-person education programming.
The VPEMS will direct the activities of a team of up to 6 professionals with responsibility for content and educational programming; special-events planning; governance support; FSMB member-board services; and FSMB Foundation operations. The VPEMS will ensure these activities will all be integrated into a unified, highly effective engagement program.
The VPEMS works closely with the President/CEO, members of the Executive Team (Communications, Advocacy, IT, and other areas), and with managers across the FSMB’s operational centers to ensure successful communication and implementation of Engagement and Member Services strategies and support for the FSMB’’s Strategic Plan.
Develop and implement FSMB-member and targeted stakeholder engagement strategies that help advance the FSMB’s strategic plan and organizational goals and objectives; provide regular status update reports to the executive team.
Develop and implement plans that effectively integrate the activities of diverse FSMB member and stakeholder services staff, building a strong, results-oriented, team environment.
Create new educational programs, initiatives, content, and products that add value to the FSMB member and stakeholder experience; improve and maximize the impact of current programs.
Working with the Vice President of Communications, develop and implement key messaging and communication strategies aimed at building stronger relationships with member and stakeholder audiences and expand the reach of FSMB thought leadership on regulatory and health care issues.
Build strong relationships with partner organizations and vendors, developing new collaborative strategies to enhance value for FSMB members and stakeholders.
Maintain strong knowledge and familiarity with medical regulatory professional and policy issues, ensuring that FSMB member and stakeholder programs and initiatives are well-aligned with trends and developments in the field.
Education: A bachelor's degree is required, and a graduate degree is preferred; a CAE designation is a plus.
Experience: Minimum of seven years of membership engagement, education, or strategic content and programming experience, preferably in an association or health care setting. Progressive leadership experience preferred, demonstrating increased levels of responsibility over time.
Skills and Requirements:
The ideal candidate will possess excellent management skills, including the ability to think strategically and motivate and lead a diverse team.
A successful candidate will have created or implemented interactive learning and digital programs, both
in-person and virtual. The candidate should also be familiar with continuing medical education (CME) or other executive education programs and standards. Experience with state-of-the-art digital platforms and channels is desired.
The candidate should have strong interpersonal, presentation, and communication skills, and the ability to work effectively with senior staff.
He/she will be able to evaluate and derive value from membership engagement and CRM software, possess a strong customer-service orientation, and will be detail-oriented, highly motivated, and able to work independently.
Experience in developing and leading successful member volunteer opportunities is a plus.
Able to engage in business travel, including weekends, for in-person events / meetings with state member boards, other partner organizations, and Foundation events / activities.
COMPENSATION AND BENEFITS
Competitive salary and comprehensive benefits package, including health insurance, plus 10% inprofit-sharing, with additional FSMB match of 5% on 401(k) after four years
18 days off each year, plus 11 paid holidays
Flexibility for hybrid work arrangement, e.g., three days per week in Washington, DC, office, plus remote work
SEARCH PROCESS: HOW TO APPLY
This search is being conducted by Mary Nowesnick, Associate, Tuft & Associates.
To apply for this position, please submit your resume and cover letter electronically to: