The purpose of this job is to serve our members, customers and co-workers.
The Chapter Education Manager will be an integral member of the ACHE Learn team and will assist with the support and delivery of education programs through ACHE’s Chapters. Specifically, this role will support Chapters in their planning and operations of Chapter Panel Discussions including program approval, planning, faculty support and coordination, live event staffing, and post-session follow-up. This position will serve as the primary ACHE Learn liaison for Chapters to answer questions about ACHE education programming. Additionally, this position will assist the Director, Program Delivery in various program tasks, including slotting and reporting. The position requires collaboration with other departments at ACHE to coordinate key program functions, as well as contact with external stakeholders and program faculty.
Chapter Education Support 50% of time
Support Chapters in developing ACHE Chapter education through communication, building, and delivery of programs.
Review and approve Chapter applications for F2F programs.
Coordinate dates for Chapter education within the master event calendar. Coordinate and tightly manage any required items for delivery of Chapter education including Learning Management System, Virtual Classroom Software (Zoom), and Evaluations requests. Ensure all events are staffed and all pre-event set-up needs are met.
Execute established departmental planning activities including technical set-up, creating/sending communications to faculty, attendees and other external program coordinators.
Assist with faculty preparation, slide deck review and editing, polling question management and other preparatory tasks.
Ensure/Facilitate program registration set up, course evaluation, and course completion activities.
Program Delivery Support 30% of time
Assist in the planning and delivery of in-person and online programs for ACHE National, including program slotting, calendaring, and confirming faculty availability.
Program Facilitation Activities 10% of time
Serve as the host for live sessions in a number of program settings, including keynote presentations for large groups, live sessions within a course with high levels of faculty and attendee engagement, and panel discussions with several panelists and an external moderator. These sessions are scheduled for daytime, evening, and weekend hours.
Post-Program Activities 10% of time
Securing participation reports to track credit, follow-up communications to attendees and faculty, session recording management and general LMS maintenance tasks.
KNOWLEDGE AND SKILL REQUIREMENTS
Bachelor’s degree or relevant experience (instructional design, adult learning, virtual event production, or related field).
Ability to manage multiple programs at one time, at different stages of the planning process.
Strong attention to detail with the ability to develop tools and processes to optimize efficiency and workflow.
Ability to work with external customers and faculty in a highly professional and customer-oriented manner.
Strong verbal presentation skills. This person will be required to read from a moderator script, help manage questions to faculty and verbally respond to questions during live sessions.
Proficiency with virtual delivery platforms and how to optimize them to support learning, including Zoom and GoToMeeting/Webinar.
Familiarity with learning management systems.
Must be highly detailed, resourceful, and able to creatively solve problems in a live event environment.
Proficiency with Microsoft Office, particularly PowerPoint.
Highly flexible schedule with availability for live sessions during business hours, evenings, and Saturdays.
Appreciation for the mission-based, not-for-profit organizational environment.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor, subject to reasonable accommodations.
About American College of Healthcare Executives
The American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE is known for its prestigious FACHE® credential, signifying board certification in healthcare management, and its educational programs including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants each year. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. In addition, ACHE is known for its periodicals, the Journal of Healthcare Management and Frontiers of Health Services Management, as well as groundbreaking research, career development and public policy programs. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management including textbooks for use in college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare executives dedicated to improving healthcare delivery.
Located in downt...own Chicago, the association has a staff of 100, a budget of $24MM and total assets of $49MM. Values of the organization include integrity, lifelong learning, leadership and diversity. The organization is governed by a 15-person Board of Governors.
Professionalism and educational advancement are core staff beliefs, with ongoing career development and enhancement. Several senior staff have been in their positions for more than 10 years, representing significant continuity and organizational commitment. ACHE staff members are recognized both nationally and locally within the association community as role models for the profession. For additional information, please see www.ache.org.