Education and Training, Meetings/Expositions/Events, Project Management/Program Development
This position will be responsible for overseeing the day-to-day operations, marketing, and continued development of SDPA’s live conferences and online CME education/ learning management system and maintains learner websites. In addition, the manager will work with SME’s on presentations and will identify and implement forward thinking designs across all educational products.
Coordinates the delivery of high-quality content and resources for the SDPA’s live and online learning, including but not limited to live courses, seminars and breakout sessions, training sessions and webinars.
Leads developmental and technical assistance for the LMS, acts as a learning/knowledge resource content manager.
Supports and facilitates the Diplomate Fellowship online learning community.
Coordinates the presentation of live conference content and the publication of online learning content with the Education team and SMEs creating the content.
Helps to identify, recruit, and support new content developers/presenters and opportunities.
Sources, schedules, coordinates, and publicizes conferences, live courses, webinars, and other educational opportunities.
Develops and maintains program timelines, including speaker timelines
Supports resources and storage of resources in the LMS and / or in other online areas. Maintains current links, reviews existing content for relevancy and deletes old content and information in all systems.
Tracks LMS usage and user satisfaction.
Applies for AAPA CME credits and manages course CME credit expiration. Maintains necessary records for ACCME.
Provides monthly data and reports on LMS usage, learner demographics, and course revenue and expenditure reports.
Serves as online webinar host as determined by Director of Education and Meetings.
Assists in maintaining all of SDPA’s online services.
Ensures alignment with SDPA’s professional learning goals and relevant learning standards.
Supports AV equipment, knows how to set up and use projectors, Zoom conferencing, and other technology relevant to support meetings, events and online learning.
Becomes proficient in YM AMS, Cvent and Digitec LMS and their reporting capabilities.
Plans and implements communications (emails, mail, phone calls) to potential presenters & content contributors and supports them in their efforts to create content. Tracks contracts and payments to authors.
Provides customer service and technical support to members when using online content / resources and notifies enrolled learners of courses with expiring CME.
Works with Marketing to promote live and online offerings.
Other duties as assigned.
Comfort with technology and learning new systems. Ability to work within multiple software systems and understands how they are integrated.
Comfortable with website updates and maintenance, coding skills a plus.
Ability to prioritize heavy work volume among the various areas according to department demands.
Ability to meet aggressive deadlines independently or as part of a team.
Onsite support at the SDPA live events throughout the year.
Exhibit confidentiality, flexibility, accountability and professionalism.
Excellent organizational, customer service and problem-solving skills.
Travels as required
Required Knowledge and Skills
The ideal candidate will have a wealth of knowledge and experience with planning successful and engaging high-end educational events, including virtual events and webinars, from inception to completion.
Ability to interact and work well with a team or independently; able to manage multiple projects, be comfortable with ambiguity; build the vision of others, meet deadlines; add creatively to the strategic plan; move from creative mode into production mode as projects dictate; a self-starter with strong interpersonal skills; and can work on a deadline.
A minimum of 3 years of experience preferred; excellent organizational and phone skills, detail and multi-tasking skills with good follow through and commitment to accuracy and timeliness; and a friendly, engaging and professional personality. Familiarity with MS Office Suite; including, proficiency with word processing, spreadsheets, database management, email, and calendar programs, web, social media, online communities as well as familiarity with online learning programs preferred and possess an understanding of content management systems. Association experience is a plus.
Self-starter; strong interpersonal skills; creative, conceptual thinker; excellent writing and verbal communication skills; experience at working both independently and in a team-oriented, collaborative environment is essential; able to manage multiple projects and meet deadlines; add creatively to the strategic plan and move from creative mode into productivity mode as projects and assignments dictate; able to assimilate technical data into content that is easy to promote and communicate; and able to travel as required.
An undergraduate degree in Education Technology, Communications, Business, Tourism & Events or related field. Technical certifications or coursework related to LMS administration. Demonstrated ability to create systems and process that support the effective management of the LMS.
About Society of Dermatology Physician Assistants
The Society of Dermatology Physician Assistants (SDPA), founded in 1994, is a 501c6 non-profit professional organization composed of members who provide medical services with the collaboration of a board-certified dermatologist. With 4,200+ members, the SDPA is committed to advancing the care of patients through the education and empowerment of dermatology PAs. For more information, visit dermpa.org or follow the SDPA on Facebook, Twitter (@dermPA), Instagram (@derm_pa) and LinkedIn.