The Database Administrator maintains the company’s Salesforce/Nimble AMS database and systems to ensure that records are complete, accurate, and secure, and workflows and processes function effectively. This position performs other assigned duties, projects, and responsibilities as delegated. This position works collaboratively in cross-functional teams and displays DMEC’s core values.
Job Duties and Responsibilities:
Follows the company’s data management standards and procedures to:
Backup and restore data to prevent data loss.
Eliminate duplicate records.
Process data change requests.
Maintain data formatting standardization/normalization.
Synchronize data between Salesforce and other systems (learning management, marketing automation, webinar platform, etc.).
Works within Salesforce on the following:
Creates new functionality and applications via system configuration, including flows, workflows, process builders, etc.
Manages the installation and ongoing maintenance of system integrations.
Ensures all environments are appropriately maintained.
Assists in managing the deployment of changes across sandbox and production environments.
Generates lists, reports, and dashboards as well as conducts regular review of reports for accuracy and archiving.
Understands and utilizes object structure and Sales Cloud lifecycle.
Utilizes data management tools to migrate and validate data.
Works closely with the IT Operations Lead on database and system design and updates, including permission settings and user access.
Provides Tier 2 technical support to external users and provides customer service in the absence of the Customer and Accounting Support Specialist.
Assists and facilitates implementation of new projects as assigned.
Assists and leads training and testing of implementations and deployments.
Knowledge, Skills and Abilities:
(Knowledge, skills, and abilities are the qualifications an individual needs in order to perform the essential functions of the job.)
Must have excellent customer service and interpersonal skills.
Must have excellent verbal and written communication skills.
Must be a strategic thinker and be able to support DMEC’s strategic plan through effective and efficient use of IT systems and databases.
Must be process-oriented and implementation-driven.
Must be articulate and diplomatic and serve as an ambassador for DMEC and its sponsors, members, and volunteers.
Must have demonstrated problem-solving skills and the ability to lead and work very effectively within and across departments.
Must be willingness to keep abreast of new technologies and advances as well as data management best practices.
Must have strong analytical skills and be able to track company results, cross-tabulate various data sources, review data from different angles, and make improvement suggestions.
Must be an ambitious, life-long learner who strives for continuous improvement and advancement.
Education & Experience:
(The minimum educational and experience level qualifications an individual needs in order to perform the essential functions of the job.)
Bachelor's degree in business information systems (or a related field) or an Associate’s degree in a relevant field with 3+ years of experience in database administration is required
Certified Salesforce Administrator (201) required
Nimble AMS experience preferred
Experience and understanding of learning management systems preferred
At least one year of experience with data cleansing tools
Proficient in Microsoft Office, SharePoint/OneDrive, and Adobe products
Telecommuting is allowed.
About Disability Management Employer Coalition (DMEC)
The Disability Management Employer Coalition (DMEC) is the only association dedicated to providing focused education, knowledge, and networking for absence and disability professionals. Through our education programs, we deliver trusted strategies, tools, and resources to minimize lost work time, improve workforce productivity, and maintain legally compliant absence and disability programs.