Our organization is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. We are one of the insurance industry's largest, and most well represented trade associations.
We are searching for a Member Engagement Coordinator who is energetic, detail and customer service oriented and technology savvy and will support our overall membership and revenue growth objectives. They will provide support to the Director of Membership, ensure exceptional customer service to our members, and provide data management and output reports.
Self-motivated and goal-oriented individuals will find success with us as we continue to grow and expand our community.
Essential Duties and Responsibilities
Membership Services & Strategy:
Facilitate and direct membership initiatives, campaigns, and activities with a focus on member recruitment and retention.
Oversee on-going efforts to ensure the accuracy and integrity of the membership database.
Provide regular and thorough reporting of membership data to internal stakeholders, including the Director of Marketing.
Support the implementation of a new membership management platform
Develop and implement a new member onboarding program.
Support the management and growth of the member benefits program portfolio.
Provide continuous outreach to current members, developing relationships with key members of the industry.
In partnership with the Director of Membership, explore potential membership markets and expand membership using data-driven strategies.
Be the primary point of contact for all members.
Support the development, coordination, and management of membership projects, programs and activities to support membership growth and effectiveness
Assist with implementing data-driven strategies to grow membership; collection and analysis of data from a variety of sources in order to support the Director of Membership in the development of member-focused programs and provide direction of membership retention/recruitment acquisitions efforts.
Development and implementation of new membership procedures as needed.
3 - 5 years experience in membership services and/or strategy
Association membership software management experience preferable (Salesforce/Fonteva)
Excellent organizational, communication (verbal and written), and time management skills
Ability to think creatively and strategically.
Strong multi-tasking skills and attention to detail.
Experience working with committees and work groups.
Should be familiar with the following platforms (or equivalents): Adobe, Microsoft Office, SurveyMonkey, EmailMe.
Able to exercise good judgment; discretion is necessary.
Strong willingness to be a team player – to roll up your sleeves and get the job done!
Associate degree in business or a related field; Bachelor degree desired
Must possess strong computer skills and experience association management software
Must be accurate and attentive to detail
Self-starter, resourceful and comfortable working in a small team environment where both daily interaction and self-sufficiency are essential
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Must have excellent communication and public relations abilities
Able to problem-solve in new and difficult situations
Must be willing to travel
Must be willing to endure flexible schedule
Telecommuting is allowed.
About Insurance Accounting and Systems Association, Inc.
IASA is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. IASA is one of the insurance industry's largest, and most well represented trade associations. IASA membership includes insurance companies of all types (Property & Casualty, Life, Health, Fraternal, HMO and others) as members, as well as companies serving the insurance industry, regulators and also organizations more broadly representative of the financial services industry, including banks and investment brokerage firms.