This position is responsible for maintaining membership records, processing new applications and renewals, and maintaining the membership database. This is a member facing role that requires excellent customer service skills including patience, empathy and problem solving to ensure customer satisfaction as well as database management organizational skills. This role also includes office administrative duties to ensure the organization’s headquarters office runs efficiently.
Duties and Responsibilities
Serve as initial contact person for all member inquiries (phone, email, website and live events where applicable).
Manage membership application process, including determining member category and allocation of membership dues following NAMA guidelines. This includes processing new and renewal payments.
Assist in developing and executing renewal strategies (phone calls, emails, follow up on invoices) with the goal of effectively managing membership renewals with minimal oversight.
Maintain member data management system to ensure accuracy and completeness of member information.
Organize, distribute and maintain prospecting and new member packets.
Work closely with other NAMA staff and vendors to continually inform members of services and benefits of membership; assist with the execution of email/mail and other marketing efforts.
Assist with member communication activities that drive attendance at NAMA meetings and events and increase use of online resources.
Represent NAMA at events and functions.
Assist other departments with meetings and events and webinar registration.
Collect, analyze, and report member feedback on NAMA programs and events, including but not limited to the annual membership satisfaction survey.
Other duties as assigned.
Handle distribution of incoming mail & packages as well as management of outgoing mail and packages.
Organization and management of office supplies, materials, and internal technology services.
Submission and management of service requests to the office headquarters building as needed.
Other administrative duties as needed by the senior management team.
Bachelor’s degree required. 2-4 years of association experience is a plus.
Highly collaborative style. Sincere commitment to work collaboratively with staff, board members, association members, volunteers, and vendors.
Ability to offer superior customer service skills, professionalism, and positivity.
Ability to proactively identify issues, generate recommendations and implement solutions.
Self-starter attitude. Able to work in a self-directed fashion, seeking input at appropriate intervals.
Excellent organizational skills and keen attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities.
Ability to be a quick study on membership database platform.
Proficiency in MS Office software in a Windows environment as well as basic computer and network technology
Knowledge of iMIS association membership management software is a plus.
Founded in 1936, NAMA is the association representing the $31 billion US convenience services industry. With more than 1000-member companies — including many of the world’s most recognized brands — NAMA provides advocacy, education and research for its membership. We are searching for a Membership Coordinator. If you are an energetic and upbeat person and enjoy collaboration and working with high performers, we want you on our team! NAMA -great values, excellent benefits, wonderful members and amazing employees!