Duties and Responsibilities

Membership:

• Serve as initial contact person for all member inquiries (phone, email, website and live events where applicable).
• Manage membership application process, including determining member category and allocation of membership dues following NAMA guidelines. This includes processing new and renewal payments.

• Assist in developing and executing renewal strategies (phone calls, emails, follow up on invoices) with the goal of effectively managing membership renewals with minimal oversight.

• Maintain member data management system to ensure accuracy and completeness of member information.
• Organize, distribute and maintain prospecting and new member packets.
• Work closely with other NAMA staff and vendors to continually inform members of services and benefits of membership; assist with the execution of email/mail and other marketing efforts.
• Assist with member communication activities that drive attendance at NAMA meetings and events and increase use of online resources.

• Represent NAMA at events and functions.
• Assist other departments with meetings and events and webinar registration.
• Collect, analyze, and report member feedback on NAMA programs and events, including but not limited to the annual membership satisfaction survey.

• Other duties as assigned.

Office Administration:

• Handle distribution of incoming mail & packages as well as management of outgoing mail and packages.
• Organization and management of office supplies, materials, and internal technology services.
• Submission and management of service requests to the office headquarters building as needed.
• Other administrative duties as needed by the senior management team.

Behavioral Requirements:

• Bachelor’s degree required. 2-4 years of association experience is a plus.
• Highly collaborative style. Sincere commitment to work collaboratively with staff, board members, association members, volunteers, and vendors.
• Ability to offer superior customer service skills, professionalism, and positivity.
• Ability to proactively identify issues, generate recommendations and implement solutions.
• Self-starter attitude. Able to work in a self-directed fashion, seeking input at appropriate intervals.
• Excellent organizational skills and keen attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities.
• Ability to be a quick study on membership database platform.
• Proficiency in MS Office software in a Windows environment as well as basic computer and network technology
• Knowledge of iMIS association membership management software is a plus.