This position is a key part of the membership team and provides frontline customer service for ACNM members. The position requires strong project management, customer service, database management analytical and business writing skills. The Membership Coordinator works under the general supervision and direction of the Director of Membership and Communications and maintains collaborative relationships with other membership and communications team members, as well as with staff from other departments. This position is expected to develop expert-level skills with the Association Management System (AMS) to be able to support member joins, renewals, direct phone calls, and reinstatements as well as perform routine processes required to keep the AMS running properly and detect and resolve data integrity issues. This position will also be responsible for the successful operation and marketing of ACNM’s product and publication/store sales program. Store responsibilities include maintaining the WordPress store site, proposing strategies for increasing store sales, producing reports as needed, and organizing the shipment of store merchandise to the ACNM Annual Meeting. The ACNM strives to maintain professional environments and professional interactions where people are treated with dignity, decency, and respect – an environment characterized by mutual trust and the absence of intimidation, oppression, and exploitation. ACNM will not tolerate discrimination or harassment of any kind. ACNM will not tolerate negative biases and racial stereotypes. The ACNM Anti-Discrimination & Harassment Policy, and the ACNM Position Statement on Racism and Racial Bias can be found on the ACNM website at http://www.midwife.org/ACNM-Governance-Policies. Supervision Received ____Close Supervision- The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently. _X_ Supervision- The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments. __ General supervision- The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. __ Direction: The incumbent establishes methods and procures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed. ___ General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.
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Essential Job Duties Specific responsibilities for Overall Membership Support include:
Specific responsibilities for the ACNM Store include:
Knowledge, Skills and Abilities Education and Experience:
Skills:
Abilities:
Organizational Norms/Core Values
Work Environment Physical Requirements:
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