This position is remote with the candidate residing in assigned region. Opportunities available in regions world-wide.
The Regional Development Director develops local and regional markets for increasing membership, deepening member engagement, establishing and growing healthy chapter communities, and identifying partnerships for the International Coaching Federation Professional Coaches Family Organization (ICF PCFO). Maintains/builds existing relationships with ICF PCFO stakeholders (individual coaches, volunteers, coach training schools, HR and other business partnerships). Gathers marketplace information on the coaching market and competition and utilizes data to contribute to the creation and implementation of regional strategies for sustainable growth, diversification, and to strengthen ICF’s regional presence through the membership and chapter network. Works closely with ICF PCFO global and regional team members and other ICF staff and senior leaders to identify opportunities to increase the visibility of ICF in partnership with all stakeholders in the region. Possesses a member-centric mindset and partners with volunteer chapter leaders to establish and deliver regional goals and KPIs in support of the ICF PCFO strategic plan and direction set by the PCFO Global Board. Serves as the point person for regional outreach.
The Regional Development Director has experience in association management, membership and/or nonprofit organizations. Provides fiscal and personnel management, develops effective relationships with stakeholders and positively represents the ICF to external audiences. The Regional Development Director will have experience managing and/or working with virtual teams across different cultures and languages as well as demonstrate an open, inclusive and global mindset. The Regional Development Director is a leadership position within the ICF PCFO and as such is responsible for ensuring regional operations and best practices are in accordance with practices and policies of all ICF PCFO regional teams around the world. Candidates will possess political acumen and diplomacy when prioritizing competing demands and implementing strategic priorities. This position reports to the Vice President, ICF PCFO. All functions performed by the Regional Development Director shall be aligned with the overall strategic plan carried out within parameters established by the ICF PCFO bylaws, strategic plan and annual budget.
Minimum of 5-7 years of professional business/management, association management and or not-for-profit management experience.
Experience conducting market analyses and providing recommendations for expansion.
Ability to create and drive operational plans.
Experience analyzing membership data and feedback to develop relevant programs.
Experience in remote leadership and managing a virtual team.
Experience working with volunteers, across cultures and time-zones.
Fluent in written and spoken English and preferably proficiency in a second language.
Public speaking experience.
Availability for ~35% travel internationally requiring work on some nights and weekends.
Bachelor’s degree in a business-related field from an accredited college or university.
Comfort with working with C-suite individuals in a professional environment.
Experience with/knowledge of the professional coaching industry.
Experience in the field of human resources, talent or organizational development.
Experience in marketing and communications.
Knowledge of more than one language.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Directs, motivates and implements strategies to achieve membership and regional strategic plan goals and objectives that maximize our impact and visibility of ICF in assigned region, adapting strategy as necessary in response to internal and external changes in the environment.
Develops and implements strategy in accordance with established KPIs appropriate for the region, focusing on ICF membership solutions to positively impact the member experience and ICF growth.
Develops commercial opportunities for ICF in the region, including regional events.
Partners with appropriate organizations to promote ICF and our standards.
Promotes, enhances and supports the region through global membership initiatives, chapter initiatives, webinars and other communication vehicles such as conferences.
Supports a regional performance management process within regions and through regional chapters to measure and evaluate progress to goal and drive chapter development.
Manages the team members for assigned region, with a focus on enhancing the member experience. This includes:
Management of staff workload, travel and strategic priorities in alignment with ICF requirements and best practices.
Implement growth and development objectives for each member of the team to enhance the capacity in the role.
Develops systems (where necessary) to ensure the smooth flow of communication between in-person and virtual staff, across time zones while being culturally aware.
Manages the regional budget, contributes to the ICF PCFO and global budgeting cycle.
Promotes ICF in the region, including representing ICF at key strategic events and speaking engagements.
Provides information to the VP of ICF PCFO to keep them apprised of activities and key developments within the region that impact the overall ICF organization.
Maintains effective communication with other ICF PCFO regional leadership and staff as well as ICF’s other Family Organizations, Vice Presidents and senior staff.
Develops data-driven strategies to grow membership; collects and analyzes data from a variety of sources to develop member-centric data-driven strategies to strengthen membership and chapters; directs membership retention/recruitment acquisitions efforts, on a timely basis.
Create and aggressively implement a membership engagement and development strategy and plan; develop and manage budget and resources according to plan.
Utilizes measurement tools to provide reports on metrics, and continually find ways to improve on those metrics.
Works and communicates with volunteers in a responsive and respectful manner, demonstrating sensitivity to diversity and inclusion values across different cultures, and exhibiting effective leadership qualities.
Develops a relationship of mutual support with the staff, provides the staff with effective leadership and fosters high staff performance and morale.
Serves as a facilitative leader for volunteer groups, offering recommendations, advice and counsel while consistently recognizing and adhering to the ultimate authority of the Global Boards of Directors of ICF Professional Coaches and ICF Global Enterprise.
Shows initiative with a high sense of responsibility and autonomy.
Maintains oversight of governance of ICF Chapters and volunteers in the assigned region.
Provides strategic thinking, creativity and planning to assist the Professional Coaches Global board with vision and direction.
Employs effective leadership skills in the management of staff and contractors.
Maintains a positive and influential leadership profile within the coaching industry.
Takes a leadership role on the ICF PCFO Regional Development Team and ICF Global.
Perform other related duties as assigned.
SUCCESS FACTORS/JOB COMPETENCIES
Demonstrate proficient understanding of association membership requirements, benefits and value proposition and be able to articulate to prospective members.
Identify market development opportunities that will result in growth of membership in the region.
Monitors competition by gathering current marketplace information and makes strategic recommendations.
Successful implementation of strategic priorities in partnership with local ICF Chapters and shared services.
Exercises discretion and independent judgment with a global mindset.
Establishes and maintains regular cadence of inter-regional communication with volunteer leaders.
Communicate effectively and professionally, verbally and in writing, to a diverse audience.
Plan, organize and prioritize work effectively including delegation and supervision of others.
Demonstrates the highest level of ethical behavior.
Remain flexible in order to adapt to changes in work environment.
Study and apply new information / data and take initiative.
Excellent time-management, prioritizing, problem prevention and problem-solving skills.
Ability to find creative solutions to issues.
Work accurately with close attention to detail.
Initiative to complete a needed task, small or large.
Maintain confidentiality of sensitive information.
Work effectively, professionally and tactfully with ICF’s workforce and outside companies.
Intermediate computer skills, including Microsoft Office, social media, AMS, and online collaborative tools (Basecamp, Smartsheet, etc.)
Coach Specific Training is not a requirement for this position.
This position is part of our Regional Team and members of this team around the world operate from home offices. There is an expectation that you will provide a suitable and safe space from which to work participating on regular video calls. Equipment provided to our Regional Support Team: Laptop, monitors, headphones for laptop, black and white printer, mobile phone/reimbursement.
About Associations International
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