Reporting to the Certification Manager, this individual is responsible for the processing of customer inquiries and applications for certification, certification renewal, and post-approval of continuing education, applying current criteria. This individual will be responsible for accurate records maintenance and report generation as well as excellent customer service. As necessary to support the certification team in order to promote timely, effective, and balanced workflow, this individual is also responsible for the processing of applications for renewal, post-approved continuing education, and continuing education submitted by agencies, organizations and institutions (vendors). The performance of duties will be in a manner that recognizes a commitment to the customers, vendors and CRCC.
Supporting Certification Manager
Assist in the development of Item Writing workshops.
Maintain resource library.
Provide support of Standards & Exam committee meeting.
Processing of applications
Coordinate requests for examination accommodations with applicants and the examination vendor.
Maintain current forms and manuals, recommending changes and enhancements to the Certification Manager as opportunities arise.
Records and reporting
Establish, maintain, and update all appropriate records and files for each applicant in accordance with established processes and procedures.
Prepare files and documentation for review by staff or the appropriate committee, as needed.
Generate reports from the database to record routine statistics related to application rates.
Obtain and maintain cross training on complete certification process, post and pre-approval and continuing education.
Respond using excellent customer service techniques to verbal and written inquiries pertaining to the application, certification renewal, and continuing education processes, and to the pre-approval processes as needed, creating and maintaining solid relationships with customers and vendors.
Essential Job Requirements/Skills
Ideal candidate would hold the CRC or Masters in Rehabilitation Counseling or Bachelor degree in Disability Studies.
Association management preferred or 3 years work experience in a similar position providing service and support to customers.
High degree of computer literacy, excellent data entry skills, and strong working knowledge of Microsoft Office Suite (Word and Excel).
Strong customer service skills.
Ability to manage multiple projects/priorities with demanding timetables.
Excellent written and verbal communication skills.
Strong interpersonal skills with ability to work effectively as part of a team.
Proactive, creative, and innovative approach to problem-solving.
Effective time management and organizational skills; detail-oriented.
Additional Job Functions/Requirements/Skills
Attend committee meetings as requested and perform other duties as assigned by the Certification Manager.
Work above and beyond a 37.5-hour work week may be required at times to fulfill the responsibilities and duties of the position, including some weekend work. This position is non-exempt under the guidelines of FLSA.
About Commission on Rehabilitation Counselor Certification
The Commission on Rehabilitation Counselor Certification (CRCC) is the world's largest rehabilitation counseling organization dedicated to improving the lives of individuals with disabilities. CRCC sets the standard for competent delivery of quality rehabilitation counseling services through its nationally accredited and internationally recognized Certified Rehabilitation Counselor (CRC) certification program and serves all rehabilitation counseling professionals. CRCC is the world’s largest rehabilitation counseling organization with more than 15,000 current CRCs. The CRC certification program is accredited by the National Commission for Certifying Agencies (NCCA).