SUMMARY: 

Under general direction, provides assistance and support to the Director of Tourism and Destination Services Manager. Provides implementation of destination services offered by the Arlington Convention & Visitors Bureau (CVB) for assigned groups including pre and post-event functions for tour and meeting events.

ESSENTIAL DUTIES AND RESPONSIBILITES: Includes the following; compliance with the employee handbook is also required.  Other duties may be assigned. Compiles and prepares statistical reports, gives information to callers, and otherwise relieves management staff of clerical work and minor administrative and business detail by performing the following duties.

 Assists in preparation for and coordinating details and arrangements of tradeshows, exhibits, sales calls and trips, and similar activities.

Become subject matter expert in use of Bureau’s Customer Relationship Management (CRM) system and serve as backup system administrator.

Prepare and type correspondence and enter memoranda, leads, proposals and definite bookings into the CRM system.

Plans, develops and promotes Destination Marketing Organization (DMO) services for various organizations and marketing partners through presentations, client meetings, pre and post conference meetings, site inspections, special events, social platforms, attendance promotions and on-site visits.

Organizes and expedites flow of work through the services and tourism departments that contributes to a seamless sales and services delivery system for clients and partners.

Plans, schedules and implements various group services including entertainment, tours, speakers, off-site event coordination, attendance builders for conventions and meetings. 

Maintain appointment and travel calendars for the Director of Tourism.

Assist in the preparation of expense reports.

Commit to fostering the ACVB TEAM first environment and our culture, by following our core values: we own it (commitment), we lead (Strategic), we win (Results-Driven) and we celebrate (Passionate).

Maintains database of national/international tour operator accounts in the CVB’s database system and keep detailed tracking notes of Arlington tour accounts.

Assist the Director of Tourism to follow up new contacts established from various sources such as trade shows attended.

Assist in delivering sales presentations to travel wholesalers and tour operators and may also involve some travel

 Assist in maintaining working rapport with hotel management, merchants, attraction owners and operators, restaurateurs and their respective associations; encourage and develop participation in Bureau promotions and tie-ins.

 Maintains liaison with meeting planners and service providers to ensure success of conventions/meetings and adheres to the Department’s Services Policy for servicing meetings. 

 Participates and assists with coordination of Familiarization (FAM) tours and other events as needed.  

Answers varied types of inquiries and communicates supervisor’s instructions or desire to various individuals and/or departments utilizing a thorough knowledge of department operations.

Create and distributes documents and materials to clients as needed, such as brochures, partner alerts, restaurant coupons, gift bags, and similar items.

 Inputs appropriate data into CRM to facilitate tracking of incentive applications and payment requests. Organizes and expedites flow of data through the CRM that contributes to a seamless communication system for ACVB and partner.

Prepare meeting rooms as needed.

May perform other related duties as required.