Founded in 1936, NAMA is the association representing the $25 billion US convenience services industry. With more than 1000-member companies — including many of the world’s most recognized brands — NAMA provides advocacy, education and research for its membership. We are searching for a Manager, Membership Development and State Councils. Join our team-great values, excellent benefits, wonderful members and amazing employees!
Summary of Position:
The Manager, Membership Development & State Councils will assist in recruiting and retaining NAMA members, oversee special interest groups, and direct management of affiliated state councils through volunteers. This role will produce programs that assist state councils in all activities including education, membership, recruitment and retention. The Manager, Membership Development & State Councils reports to the Director, Membership.
Duties and Responsibilities:
Support state councils and NAMA members in ways that are innovative, dynamic, creative and measurable in impact.
Build and maintain relationships with State Council Board of Directors.
Provide guidance and assistance to state council board members including support for membership recruitment and retention, event planning, board governance and elections, partnership development and training.
Create and maintain NAMA database and state council records including membership, Board of Directors activities, and bylaws.
Coordinate invoicing and dues payment process and distribute state council information and mailings.
Plan and attend annual state council meetings for the assigned region, to include meeting logistics, processing registrations, preparing agendas, developing meeting materials and reports.
Establish and build relationships with NAMA membership and perspective members in assigned region to acquire and secure new members, grow revenue, and retain current membership.
Understand and promote member benefits and NAMA programs to members and broader convenience industry.
Personify the mission and goals of NAMA through interactions at the NAMA Show and state council events.
Serve as support for NAMA’s special interest groups including Emerging Leaders Network and Women in the Industry.
Collaborate with the Director, Membership in creating, monitoring and managing the Association Services budget.
Assist the Membership Team with projects and activities.
An average of 35% travel in this position is required.
Areas of Knowledge and Experience
Bachelor’s degree required.
5+ years of experience in component (chapters, state councils, etc.) relations and services and volunteer management is preferred.
Experience working for a trade organization is highly preferred.
Experience at preparing and managing budgets, financial plans and monthly review of financial statements, and other non-dollar benchmarking related to state councils.
Strong working knowledge of Microsoft Office Suite (Access, Word, Excel, PowerPoint, Outlook).
Experience working in QuickBooks, iMIS, preferred.
Behavioral Requirements - Personal Skills and Competencies
Demonstrates the desire to grow and be challenged and consistently puts forth their best effort in all things to achieve excellence.
The ability and desire to work cooperatively with others on a team; and as a team leader, the ability to demonstrate interest, skill, and success in getting groups including volunteers to work together.
Demonstrates the highest ethical, moral and professional behaviors in all business interactions.
Strong emotional intelligence (EQ) and empathy skills with the ability to understand and respond appropriately to the needs of their customer, both internally and externally.
Demonstrates creativity in problem solving, using both experimentation and industry best practices as appropriate and prudent.
Collaborative team player, skilled at building consensus and identifying the strengths in others to get the job done.
Values building relationships, inclusiveness, enlisting new talent.
Demonstrates the ability to navigate politically and build and leverage relationships both internally and externally.
Ability to be flexible on the job including the willingness and ability to readily respond to changing circumstances and expectations.
Working Conditions/Physical Requirements of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and reach with hands and arms.
The employee is required to engage in extensive walking at multiple trade shows throughout the year. In addition, long periods of standing are required.
The above is not intended to be an all-inclusive list of the duties and responsibilities for this job, nor is it intended to be an exhaustive list of the skills and abilities required to do the job. Rather, it is intended to describe the general nature of the job. Employees may, from time to time and on an as-needed basis, be required to perform duties outside of the responsibilities listed here
Telecommuting is allowed.
About National Automatic Merchandising Association
Founded in 1936, NAMA is the association representing the $25 billion US convenience services industry. With more than 1000-member companies — including many of the world’s most recognized brands — NAMA provides advocacy, education and research for its membership.