The National Association of Clean Water Agencies (NACWA) seeks a Director, Membership Services to play a prominent role in supporting the Strategic Membership Goals of the Association through management and implementation of membership development and retention actives. NACWA is a premier trade association representing the nation’s public clean water utilities and this position plays a vital role in the execution of Association’s strategic advocacy.   

Position Responsibilities:

• Collaborate on member and affiliate recruitment efforts, including planning activities, production, and distribution of outreach materials, and development of reports and analytics for all membership development/retention activities. 
• Actively participate in the writing for membership marketing initiatives such as e-communications, newsletter updates, direct mail postcards and letters, website content and social media postings.
• Manage and initiate new member and new contact on-boarding processes.
• Initiate opportunities for member/potential member outreach both verbal and written as well as occasions to incorporate NACWA advocacy into recruitment and retention activities.
• Coordinate aspects of membership processing and supports data management including the accuracy of member/potential member records.
• Work collaboratively with the Senior Director, Membership Development & Retention and related team members to develop, design and update membership recruitment and retention materials and resources.
• Work cross-departmental to ensure high-level member service in addition to responding to membership and member service-related inquiries and issues in a timely, effective and efficient, manner.
• Generate and recommends methods and programs to increase member engagement in the achievement of the goals of the Association.
• Manage reporting systems to track member participation, member positions, and other membership information.  Compile relevant data and statistics for use by Association staff.