The purpose of this job is to serve our members, customers and co-workers.
This position is responsible for the organization of seminar faculty information as well as providing administrative support for Clusters and special programs.
Faculty 50% of Time
Administer all aspects of the Faculty Portal relating to seminar faculty. This includes posting/tracking/updating contract materials, general announcements, and scheduling.
Create and maintain program calendar.
Process, track and submit seminar faculty expenses, honoraria and bonus payments.
Maintain accurate records of faculty contact information.
Send reminders to seminar faculty reminders about their hotel confirmation numbers and updated attendee rosters.
Maintain a schedule of faculty birthdays and seminar anniversary dates. Distribute cards or other acknowledgment.
Meeting Planning 20% of Time
Create the binders and filing system for each Cluster and special program.
Create the Transportation Sheet for all Clusters. Create a housing list for all seminar faculty at Clusters and special programs.
Assist with Congress activities including the Staff Lunch, Fun Run, Portfolio Bags, Pens, Lanyards, and Signs.
Coordinate distribution and collection of hotel proposals for Clusters and special programs.
Manage submission and production of Seminar Catalog and Seminar Calendar.
Serve as primary point of contact with ACHE’s online evaluation vendor. Set up and distribute online evaluations to program attendees.
Track and distribute weekly registration trend data.
Materials Management 10% of Time
Manage seminar supply room at Congress, including the creation of the Seminar Supply Schedule and the training of temporary personnel.
Customer Service Activities 10% of Time
Update correspondence, reports, and other documents.
Respond to telephone and email inquiries.
Serve as ACHE receptionist and switchboard operator, as needed, as part of the ACHE Switchboard Relief Team.
Miscellaneous Activities 10% of Time
Assist staff with additional assignments.
Establish and maintain files and records.
KNOWLEDGE AND SKILL REQUIREMENTS
High school diploma or GED equivalent; associate or baccalaureate degree preferred.
Minimum of two years administrative/hospitality experience.
Ability to type 50 wpm.
Must be computer literate.
Ability to use Word, Excel and Access.
Must be organized and detail oriented.
Must have strong customer service orientation.
Must have strong team orientation.
Must have strong verbal and written communication skills.
Must have regular and predictable attendance.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.
About American College of Healthcare Executives
The American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE is known for its prestigious FACHE® credential, signifying board certification in healthcare management, and its educational programs including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants each year. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. In addition, ACHE is known for its periodicals, the Journal of Healthcare Management and Frontiers of Health Services Management, as well as groundbreaking research, career development and public policy programs. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management including textbooks for use in college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare executives dedicated to improving healthcare delivery.
Located in downt...own Chicago, the association has a staff of 100, a budget of $24MM and total assets of $49MM. Values of the organization include integrity, lifelong learning, leadership and diversity. The organization is governed by a 15-person Board of Governors.
Professionalism and educational advancement are core staff beliefs, with ongoing career development and enhancement. Several senior staff have been in their positions for more than 10 years, representing significant continuity and organizational commitment. ACHE staff members are recognized both nationally and locally within the association community as role models for the profession. For additional information, please see www.ache.org.