Administrative, Clerical, Support, Customer Service and Support, Membership
4 Year Degree
The American Council on the Teaching of Foreign Languages (ACTFL) is looking for a professional individual to provide member services, maintain its association management system (member database), and provide support for ACTFL’s member marketing efforts. The individual will have the opportunity to gain experience in a variety of areas in association management, with room for growth.
The office is located in North Old Town (near Braddock metro), with full benefits (including health, dental, vision), generous vacation, an employer-matched 401k, free parking, and summer hour benefits.
Assist Membership Specialist with the processing of memberships and orders.
Promptly and professionally handle email and phone inquiries, coordinating with staff across the organization to resolve/address issues and inquiries.
Process monthly billing and dues invoicing for ACTFL’s 12,000 members and organizational members.
Coordinate with other departments to pull IQA lists for email /mailed marketing campaigns.
Maintain/update records in iMIS, paying close attention to database integrity.
Assist in project management of membership email marketing content. This includes light copywriting and editing, basic content production and ensuring that emails are approved on schedule.
Assist in gathering/creating content for a bi-monthly digital newsletter.
Work with Communications Assistant to regularly review and refresh membership social media posts.
Utilize ACTFL Community to promote ACTFL programs/benefits/services.
Requirements and Qualifications:
Bachelor’s degree preferred, or equivalent work experience
Ability to multi-task and prioritize but can also work independently
2-3 years’ experience in association management or related field
Strong interpersonal skills and organizational skills
Previous experience with CMS/AMS software, with iMIS being preferred
Use of Higher Logic platform preferred
Additional Salary Information: Please include salary requirements with your application.
About American Council on the Teaching of Foreign Languages (ACTFL)
The American Council on the Teaching of Foreign Languages (ACTFL) is dedicated to the improvement and expansion of the teaching and learning of all languages at all levels of instruction. ACTFL is an individual membership organization of more than 12,500 language educators and administrators from elementary through graduate education, as well as government and industry.Since its founding (in 1967), ACTFL has become synonymous with innovation, quality, and reliability in meeting the changing needs of language educators and their students. From the development of Proficiency Guidelines to its leadership role in the creation of national standards, ACTFL focuses on issues that are critical to the growth of both the profession and the individual teacher.