This position provides administrative, project and logistical support to the Industry Affairs staff, with a special focus on NAB members. Will act as the primary point of contact for all member service requests. Assists the Industry Affairs staff in managing day-to-day functions of the department. Possesses a comprehensive understanding of how NAB functions as an organization. Promotes a culture that puts members first and deepens NAB's relationships within members' organizations. Assists with developing and implementing services that increase real and perceived value of membership. History of being a team player and providing exceptional customer service and hospitality.
The position requires a proactive, quick learner, with a high energy level and strong work ethic. The Administrative Coordinator is a team player with outstanding people skills.
Specific Duties and Responsibilities:
Responsible for all incoming member phone calls with the ability to exercise sound judgment in determining calls that should be forwarded to staff or team members.
Provides general administrative support for department such as, but not limited to, project mailings, expense reports, invoice processing, budget tracking, opening and distributing mail appropriately, conference call scheduling and setup, conference room reservations and catering orders for department, coordination of staff travel arrangements and liaising with other NAB staff, committees and board for Industry Affairs events and activities.
Assist with special projects, events and programs. Tasks include, but are not limited to, assisting with speaker/VIP and program logistical arrangements and details, assisting with preparations of program and promotional materials.
Supports the department staff in ad hoc projects, including member surveys in collaboration with the Research department, research and data gathering and input.
Designated point of contact for timely resolution of members' requests.
Liaises with various levels of NAB staff to address members' needs and department matters.
Conducts member appreciation activities including but not limited to on-boarding, congratulatory letters and member benefit awareness communications.
Assists members with online event registration for e-learning, webcasts and podcasts.
Fosters member engagement to increase perception of higher value for the NAB brand.
Increases members' awareness of NAB's mission, activities and services.
Contributes ideas and develops services of value to members.
Maintains NAB-branded promotional items for distribution.
Drives members' awareness of affinity programs and coordinates renewals.
Performs updates of companies' and personnel information and their relationships to maintain accuracy.
Conducts information updates to ensure members records are accurate.
Monitors error and exception reports and resolves potential issues in a timely matter.
Conduct audit of groups' information prior to NAB board elections.
Sets up dues billing for accurate invoicing, address billing questions and assist with dues collection.
Coordinates Associate and International membership renewals.
Maintain effective relationships with NAB staff, current and past board and committee members, and their assistants, industry colleagues, speakers, consultants, vendors and other eternal partners to ensure the smooth execution of department goals and NAB's mission.
Proficient with association management software (iMIS, Salesforce) and Microsoft Office Suite (Excel, Word, Outlook) along with experience using web-based membership tools.
Acts as a back-up to the Executive Assistant to the Executive Vice President when they are out of the office.
Judgment - displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
Industry experience is a plus.
Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom and to when as well as the best way to get that accomplished (written, verbal). Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Provides appropriate feedback when needed. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.
Personally demonstrates that external or internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Consistently acts with the customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Keeps customers informed about the status of pending actions. This is in sharp contrast to behavior patterns that tend to disappoint customers, leave them feeling forgotten and unimportant or that otherwise result in unmet needs or expectations.
Takes a proactive approach to anticipating and preventing problems. Uses logic and methods to solve difficult problems resulting in effective solutions. Seeks a variety of resources and data as part of the problem solving process. The majority of the decision made result in correct and accurate results. Decides whether solving the problem should involve others. This differs from those who are not proactive, typically get surprised when problems occur, attempt to solve problems without the right mix of people involved, push too quickly for solutions or generate solutions that are not viable.
Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands. Follows through on commitments. Values the time of others by: coming prepared to meetings, being on time, responding to emails and communications in a timely manner. This is quite different from those who struggle to stay focused when faced with multiple priorities; focus only on one or two job priorities while neglecting others; and/or hesitate, complain or refuse to accept new procedures or assignments.
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.
Possesses the technical skills and knowledge required to perform essential tasks in an efficient and effective manner. Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity. Looks for opportunities to increase job knowledge. Takes advantage of new technology when available. Learns new tools quickly. Uses technology to enhance job performance. This is quite different than those individuals who lack technical skills or knowledge and/or have failed to demonstrate a willingness and ability to train others to perform well in technical assignments.
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. Demonstrates a high level of dependability in all aspects of the job; an understanding of the link between one's own job responsibilities/performance and overall organizational goals. This is distinctly different from those individuals who lack sufficient job skills or knowledge to meet job requirements or who have the skills and knowledge, yet struggle to apply them to day-to-day situations on the job.
Application of New Skills
Makes it a point to put new skills and knowledge to use on the job in a timely and effective manner. Applies new skills on the job before forgetting what was learned, and ensures that these skills are used to create a positive impact on a day-today basis. This is in direct contrast to those who delay efforts to apply new skills or knowledge or who allow themselves to get discouraged when new skills feel awkward or when they do not achieve immediate results. Such individuals typically fail to achieve the benefit of new skills and knowledge back on the job and frequently go back to their old ways of doing things.
About National Association of Broadcasters
The National Association of Broadcasters is the voice for the nation's radio and television broadcasters. As the premier trade association for broadcasters, NAB advances the interests of our members in federal government, industry and public affairs; improves the quality and profitability of broadcasting; encourages content and technology innovation; and spotlights the important and unique ways stations serve their communities.
NAB delivers value to our members through advocacy, education and innovation.