National Council for Behavioral Health exists to improve the health of all Americans as the largest association in the United States providing mental health and addiction services through our 2800-member organizations.
The National Council is searching for a dynamic, results-oriented Director of Membership to drive the organization forward, steward current relationships and grow new ones, and work as part of a larger team to elevate the brand of the National Council, its members, and its mission.
The Director will lead the organization’s membership activities and provide vision and leadership for the continued growth and retention of the National Council’s membership.
The Director of Membership develops new relationships and maintains existing ones, to ensure members are engaged with and invested in the work of the National Council. The position will oversee membership activities and staff, including setting goals and targets, overseeing recruitment, managing member satisfaction and retention. In addition, the incumbent oversees the management of the National Council’s board of directors, from elections to board meetings.
Growth and retention of members.
Cultivate and grow relationships with current and potential affiliate members
Work across the organization to maximize outreach to current and potential exhibitors for recruitment as affiliate members
Liaison with the National Council’s Board of Directors
Member Relations (65%)
Create and manage a member retention strategy, including striving to reenroll dropped members and connect with potential members
Oversee member satisfaction, implementing data solutions/member surveys as needed
Work with the marketing team to communicate the value of membership
Manage and track membership data and identify and respond to trends and opportunities
Spearhead the team’s efforts to provide the highest level of customer service and support to all National Council members.
Support the membership Listserv, monitoring posts, and ensuring timely response to each post
Knowledge of Organization Membership is required for this position
Support organizational initiative to implement a CRM
Board of Directors (25%)
Serve as primary contact for National Council board members, including regular communication with board members and management of agendas and goals (with the board chair and senior leadership) for monthly calls, the spring and fall board meetings, and the annual board retreat.
Serve as primary liaison to board Membership and Nominating Committees.
Oversee management of board logistics, from travel and materials to meeting minutes, board policies and procedures, and rosters.
Manage annual board elections.
Support and encourage the engagement of board members in member relations, National Council events, and National Council visibility.
Other Duties as Assigned (10%)
Facilitate connections and networking inside the organization to support a member first culture.
Supervise membership staff.
Other duties as assigned.
Bachelor’s degree required
At least 6-8 years’ experience in membership, corporate relations, and/or development, with at least 3 years in a leadership role
Experience with Microsoft Dynamics 365, CRM
Experience with Higher Logic, Online Community Management
Knowledge in the healthcare field strongly preferred
Dynamic, positive, action-oriented individual who thrives in a team environment
Self-directed and goal focused
High emotional intelligence and the ability and passion to focus on relationships
Outstanding communications and interpersonal skills
Ability to travel up to 25%
A passion for the mission of the National Council and a deep interest in issues of mental illness and addictions
Strong, supportive supervisor who has an interest in growing his or her staff
The National Council for Behavioral Health is the unifying voice of America’s mental health and addictions treatment organizations. Together with 2,900 member organizations, serving 10 million adults, children and families living with mental illnesses and addictions, the National Council is committed to all Americans having access to comprehensive, high-quality care that affords every opportunity for recovery. To learn more about the National Council, visit www.TheNationalCouncil.org.
The National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visit www.dhs.gov/everify.
About The National Council for Behavioral Health
National Council for Behavioral Health is the unifying voice of America’s community mental health and addictions treatment organizations. Together with 2,800 member organizations, it serves more than 10 million adults and children living with mental illnesses and addictions. The organization is committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. Mental Health First Aid has trained more than 780,000 individuals to connect youth and adults in need to mental health and addictions care in their communities.