GENERAL RESPONSIBILITIES:

• Excellent ability to resolve member inquiries through phone and email by utilizing in-depth knowledge of association’s products, programs, and benefits
• Process sales transactions, that include but are not limited to membership applications, conference registrations and other product orders
• Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.)
• Generate reports on membership activity
• Manage and oversee new member welcome procedures including, access to password protected areas of the website and new member resources, as well as distribution of welcome materials
• Update membership data on website and in other functional systems
• Organize and maintain various member files, tracking lists, mailing lists, and member participation reporting system
• Effectively use time management and prioritization skills to include proofreading, photocopying, emailing, compiling member packets as required

SKILLS:

• Thorough understanding of customer service; association member service experience is required
• Proficiency with Microsoft applications (Word, Excel, PowerPoint) and database experience is a plus
• Ability to successfully adapt to a fast-paced and professional environment
• An unparalleled commitment to member service
• Strong writing and verbal communication skills
• Must be able to travel occasionally including regional events and annual tradeshow