ROLE
The Association Executive serves as the Chief Executive Officer of the Association. The Association Executive recommends and participates in the formulation of policies and makes decisions within existing policies as they have been approved by the Board of Directors. The Association Executive plans, organizes, directs and coordinates the staff, programs, and activities of the Association on a day to day basis to ensure those objectives are attained, plans fulfilled and member needs met. The AE also maintains effective internal and external relationships, while achieving economical and productive performance, forward-looking programming, and constructive growth of the Association.

DUTIES, RESPONSIBILITIES, AND AUTHORITY
Within the limits of the bylaws and policies, the Association Executive is responsible for and has commensurate authority to accomplish the duties set forth below;

QUALIFICATIONS
1. Must be customer/member focused
2. Have good supervisory and problem-solving skills
3. Ability to handle multiple tasks in an organized and efficient manner
4. Must be team oriented
5. Ability to communicate effectively
6. Experience in Rental Housing Industry is a plus

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
7. Ensures the Board of Directors is kept fully informed about the Association’s condition, as well as all important factors influencing the condition in connection with significant aspects of the Association including, but not limited to: education, membership retention, new memberships, special events, advertising, legislative matters, and involvement in political matters.
8. Attends all Board of Directors meetings and Committee meetings deemed necessary.
9. Plans, formulates and recommends for the approval by the Board of Directors policies, procedures and programs that will further the objectives of the Association.
10. Establishes a sound organizational structure for the staff.
11. Directs, coordinates, and oversees staff in connection with all approved programs, projects and major activities.
12. Defines staff duties, establishes performance standards, conducts performance reviews and maintains a competitive salary structure.
13. Recruits, hires, orients, trains and motivates Association staff.
14. Ensures staff understand, acknowledge, and are committed to the minimum customer service standards set for as follows:
   a. Always provide exceptional Customer Service
   b. Return all phone and/or email messages within 1 business day
   c. Must be team oriented and treat fellow employees with respect
   d. Maintains professional internal and external relationships
   e. Communicates regularly and effectively with internal and external customers
   f. Handles difficult situations with a cooperative attitude, poise, and diplomacy
   g. Sends out information in a timely manner and exercises outstanding follow-up skills
15. Oversees the general administration of the entire Association operation; though many responsibilities are delegated to other staff members. The Board President should be aware of the progress of all Association projects.
16. Provides the necessary liaison and staff support to committee chairpersons to enable committees to properly perform their functions. Ensures that committee decisions and recommendations are submitted to the Board of Directors for approval.
17. Executes contracts and commitments as authorized by the Board of Directors or within established policies.
18. Ensures that all funds, physical assets, and other Association property are appropriately safeguarded.
19. Plans, coordinates, and conducts public relations programs to enhance public acceptance of the industry.
20. Serves as supervising editor of the OCAJ.
21. Oversees the Education and Events Coordinator in connection with development of education programs to advance the professional, technical, and managerial skills of the membership, operating within the budget and program objectives as approved by the Board of Directors.
22. Oversees the development of membership promotion and retention programs, and evaluates results and recommends policies, procedures and actions to achieve membership goals.
23. In cooperation with the Treasurer, develops, recommends and, upon approval, operates within an annual budget.
24. Manages official minutes of the Board of Directors and other official meetings of the Association.
25. Responsible for the planning, promotion, and administration of all official meetings of the organization.
26. Plans and executes all communications to the general membership which include newsletters, general mailings, new releases, research reports, publications, etc.
27. Carries out other general responsibilities as may be delegated by the Board of Directors.

RELATIONSHIPS
28. Responsible to the Board of Directors.
29. Ex-officio member of the Board of Directors and committees, without the right to vote.
30. Staff liaison to all committees, and provides liaison between the committees and the Board of Directors.
31. Works closely with Directors in the execution of their responsibilities.
32. Maintains relationships with other associations, industry, government, public service organizations and vendors as are desirable or necessary in the best interests of the Association.