Career Center

Membership Engagement Administrative Assistant Duties:

Office

• Provide administrative support to the national office including answering the main phone line and connecting calls to appropriate staff
• Provide in-person support as the office first point of contact – to answer questions, direct members to services, and general inquiries

Membership, Finance, and Academy Liaison Support

• Manage Membership inbox email
• Serves as the primary membership liaison by assisting members with membership issues and concerns. Responds to, or routes to the appropriate individual, inquiries received via incoming calls or email.  Identifies trends from membership inquires received and report to Director of Membership Engagement to help improve overall membership satisfaction
• Provides membership database support
• Assists in processing membership forms, changes to member and chapter profiles and types, as well as all check, credit card, and electronic transfer membership renewals and new application payments. Follows up on unidentifiable payments
• Receive and post checks and invoices
• Under the supervision of the Director of Membership Engagement, helps support member online & mobile application communities
• Supports the Marketing and Communications team with chapter and member information form submissions
• Maintain confidential and sensitive information
• Assists with new member onboarding
• Additional duties as assigned

Qualifications and Skills

• Advanced experience with Microsoft Office applications (MS Outlook, Word, Excel, and PowerPoint, and Teams)
• Strong attention to detail and the ability to work independently
• Self-starter, demonstrates initiative, flexible, and with a can-do attitude
• Ability to apply good judgment in completing assignments and in prioritizing competing priorities
• Ability to successfully interact and communicate with all levels of staff and members within an organization
• Excellent communication, organizational skills, and ability to follow-through on a broad range of administrative duties and to work effectively in a team environment.
• Ability to learn new software applications
• Experience with Association Management Software is a plus
• Background check and Covid vaccination required
  
  

This position may include travel to the FBINAA Annual Meeting (4-5 days per year) to assist with on-site support during the conference.