The Membership Coordinator provides operational and administrative support to the Membership Department, and is the key point person for the AOFAS front line communication who consistently provides high quality customer service to our members.
Works as the primary liaison for all membership inquires while providing an exceptional level of customer service in all interactions with members and staff
Manages and ensures the accuracy and integrity of the member database, inclusive of updating member records, running/creating reports, and the execution of data cleanup.
Serves as first contact for all incoming calls and general email communications.
Provides support for membership acquisition and retention, including but not limited to processing of member applications, new member onboarding materials, and individual membership dues payment reconciliation.
Manages membership department mailings both electronic and paper (membership induction, recruitment and engagement).
Manages member mailing list rental process.
Provides support to the Membership Manager and the Director of Membership and Outreach as assigned.
Document procedures and new processes via SOPs for Front Desk role.
Complete other tasks and projects as assigned.
Acts as office receptionist and promptly and courteously greets and responds to visitors, telephone calls, inquiries and requests. Refers calls and messages to other staff as appropriate and ensures follow-up takes place.
Checks the main line voice mail each morning; modifies phone greeting according to office closings.
Accepts and sorts mail, packages and deliveries and routes to appropriate staff; assists with shipping materials as needed.
Enters checks into the check log and ensures their secure delivery to accounting staff.
Strong experience with Microsoft Office suite (Outlook, Word, Excel).
Experience with an AMS/client database – NetFORUM preferred
Must have excellent written and verbal communication skills and well-established customer service experience
Must be highly detail oriented, timely and accurate in data entry and management of electronic files
Must project a positive, pleasant, and professional demeanor
Must be honest, of high integrity and able to maintain confidentiality
Must have good personal and professional judgment and the ability to problem solve and work independently to accomplish tasks
Must have strong team orientation
Must have good time management, and organizational skills
About American Orthopaedic Foot & Ankle Society
ABOUT AOFASFounded in 1969, the American Orthopaedic Foot & Ankle Society (AOFAS) is a medical specialty society composed of more than 2,200 American and international Orthopaedic Surgeons (MD/DO) specializing in the surgical and medical care of the foot and ankle. The Society promotes quality, ethical, and cost-effective patient care through the education, research and training of orthopaedic surgeons and other health care providers; creates public awareness for the prevention and treatment of foot and ankle disorders; and serves as a resource for government, industry and the national and international health care communities. AOFAS is complemented in its support of the field by the Orthopaedic Foot & Ankle Foundation (The Foundation). The Foundation focuses on research, education and service.