Accreditation Association for Ambulatory Health Care
July 25, 2018
Full Time - Experienced
Education and Training
4 Year Degree
The Director, Learning is responsible for the development, implementation, evaluation, and continuous improvement of AAAHC’s educational programming for AAAHC surveyors, accredited organizations, organizations seeking accreditation, and all relevant stakeholders. This role is integral to advancing our organizational mission and realizing our strategic theme to “measurably drive quality improvement in patient care, specifically through: 1) Creating and delivering compelling, relevant and accessible content that fosters empowerment and deepens the understanding of AAAHC good practice requirements by Ambulatory Care Centers, and 2) creating and delivering learning experiences that improve surveyor competency, consistency and effectiveness in evaluating, reporting and communicating facility compliance with AAAHC standards.
Design, implement, evaluate, and continuously improve engaging learner experiences in a variety of formats (e.g., live in-person, online/virtual (e.g., synchronous/asynchronous online courses, webinars), and blended for all learning styles and audience segments.
Collaborate with and manage the work of subject matter experts (SMEs; committee members and other AAAHC volunteers) to develop and deliver a diverse mix of learning content and programming in both live and other enduring formats (e.g., print, digital), using a variety of delivery methods.
Research, develop, and execute new learner experiences with a focus on efficacy, impact, sustainability, and revenue potential and budget impact.
Collaborate with other staff, conduct periodic needs assessments of clients and AAAHC surveyors to identify gaps and potential new learner experience initiatives; analyze data to identify unmet needs, new audiences, and emerging topics; evaluate performance of current activities against audience satisfaction and financial targets, and conduct periodic analyses of competitors’ educational offerings (at least annually).
Manage all aspects (i.e., meeting planning, logistics, registration, curriculum) of AAAHC’s in-person and distance learning seminars, conferences, classes, and/or workshops.
Keep abreast of relevant third-party accreditation standards for continuing education providers (e.g., IACET, ACCME) and their respective policies and procedures; ensures that AAAHC educational offerings are in compliance, and pursue/maintain recognition or accreditation with relevant providers, as needed based on market demand and value proposition.
Develop and maintain a comprehensive project plan for managing the ongoing creation, revision, curation, and dissemination of relevant, high quality content, consistent with best practices in adult learning/continuing education and instructional design.
Develop selection criteria and implement a process for the recruitment, orientation/training and ongoing professional development of AAAHC Faculty (i.e., SMEs that contribute to content development and/or teach or present this content to stakeholders in different learning modes/formats).
Develop and implement a process for the initial training of new surveyors, and the ongoing professional development of current AAAHC Surveyors (i.e., SMEs that conduct accreditation surveys of organizations seeking accreditation through AAAHC) in different learning modes/formats; collaborated with Surveyor Services and other departments on curriculum development and design.
Guide the work of Education committees in guiding education policies and contributing to curriculum development.
Recruit, train, and provide ongoing support to committee members and technical panel experts.
Schedule and facilitate conference calls, webinars, and both virtual and in-person committee and technical panel meetings; draft meeting agendas, supporting materials and minutes, as specified by the organization.
Baccalaureate degree in Education or relevant field of study
Minimum 10 years progressive work experience in health care education
Minimum of seven years direct people management experience
Current knowledge of and experience with web-based and other e-learning technologies
Demonstrated project management experience and skill
Experience with managing adult education, professional development, and continuing education programs in a variety of formats/modes
Experience with managing online learning and the administration of learning management systems (LMS)
Working knowledge of adult learning theories, instructional design, and curriculum development
Advanced reasoning, analysis, critical thinking, and language abilities (reading, technical writing, and speaking), with strong communication, writing, and presentation skills
Demonstrated results-oriented leadership and meeting management experience
Proven technical acumen in planning, problem-solving and consensus building
Ability to budget for and execute multiple projects against demanding timelines
Proficiency with all MS Office products
Equal Opportunity Employer
About Accreditation Association for Ambulatory Health Care
The Accreditation Association for Ambulatory Health Care (AAAHC) is a non-profit organization formed in 1979. We are the leader in developing standards to advance and promote patient safety, quality care, and value for ambulatory health care through peer-based accreditation processes, education, and research. A certificate of accreditation is awarded to organizations that are found to be in compliance with AAAHC standards.