The Engineering Society of Detroit is seeking a full-time Registration Manager. The Registration Manager is responsible for all aspects of the registration process including registering members and nonmembers for programs, providing registration reports and providing exceptional member service, and on-site registration. This position is also responsible for facility rental sales and coordination.
KEY RESPONSIBILITIES: •Manage the registration process prior to all programs and onsite. •Ensure timely and accurate processing of registrations and payments in database. •Manage facility rental and sales. •Send confirmation notices and payment receipts. •Track billing and ensure timely payment. •Respond to calls and emails regarding registration and facility rental in a prompt and friendly manner. •Provide accurate and timely registration reports. •Manage volunteer or ad-hoc support staff when needed. •Create name badges and registration lists for all programs. •Maintain database records, in conjunction with membership department. •Provide back-up support for billing, accounting and member services. •Other duties as assigned.
CORE COMPETENCIES: •Excellent organizational and multi-tasking skills. •Excellent problem-solving abilities. •Extremely detail-minded and conscientious of timelines and deadlines. •Ability to complete multiple tasks quickly and accurately within set deadlines. •Flexible and works well with others in a fast-paced, dynamic environment. •Exceptional member-relations skills. •Strong written and oral communicator, with the ability to proofread. •Ability to deal with CEOs and act professionally. •Ability to work weekends and evenings when required for events or facility rental programs.
QUALIFICATIONS: •Bachelor’s degree or five years related work experience. •Proficient in Word and Excel, and have the ability to do mail merges •Ability to lift 30 lbs. required. •Must have reliable transportation. •Must be able to work weekends and evenings as-needed for facility rental or program needs. •Occasional overnight travel required. •Must be able to travel independently throughout the Detroit metro area for daytime or nighttime events. •Familiarity with NetForum database a plus. •Prior program registration experience a plus. •Association experience a plus.
About The Engineering Society of Detroit
Founded in 1895, The Engineering Society of Detroit (ESD) is a multi-disciplinary society uniting engineering, scientific and allied professions to enhance professional development and foster excitement in math and science to produce our next generation of leaders. More on ESD may be found at www.esd.org.