Education and Training, Project Management/Program Development
The purpose of this job is to serve our members, customers and Workforce (including ACHE staff, Chapter Leaders and Faculty) of American College of Healthcare Executives (ACHE).
This position is responsible for assessing educational needs, researching current trends and issues in the healthcare industry and implementing relevant programming in response to those needs. The Associate Director is responsible for managing course content development (in-person and distance), faculty hiring, management and assignments, and the program evaluation cycle.
I. Program Development and Management Activities (75% of Time)
Identifies and analyzes educational needs and market trends by conducting research on program topics and identifying potential faculty.
Solicits and evaluates program proposals for new ACHE educational activities, including inperson educational sessions (not limited to 2-day educational Cluster sessions, special programs, external relationship and Forum programs), and distance learning platforms (not limited to webinars, online seminars).
Manages the content development/deployment/revisions and faculty relations, including identifying and cultivating relationships for new Faculty, orientation of Faculty, continuous feedback to Faculty and corrective action when necessary to Faculty. Personally connects with unsatisfied attendees and speaks with Faculty about adjustments when necessary.
Working in conjunction with the Program Specialist for Congress, the Executive Office and the Vice President Professional Development, manages the selection, presentation, and evaluation of Congress major speakers and proposal based seminars, Pre-Congress seminars and boot camps.
Oversees the development, sales, implementation and evaluation of on-location education services.
Assures that there is an integrated plan of educational programs and services, including pre and post assessment and accreditation compliance for continuing education overseers.
II. Supervisory Activities (15% of Time)
Schedules, directs, and accepts responsibility for the work of multiple employees. Initiates or recommends all personnel actions affecting these employees.
III. Management Activities (10% of Time)
Works in conjunction with the Associate Director Operations in Division and the Vice President in developing annual budgets, preparing short and long-range plans and budgets.
Serves as division head in the absence of the Vice President, Professional Development
KNOWLEDGE AND SKILL REQUIREMENTS
Master’s degree prepared in the field of healthcare management (MHSA, MHA, MPH, etc.) required.
Minimum of five (5) years’ experience in an adult education or association setting with significant management and supervisory experience to include: curriculum development and instructional design, working with content experts and external vendors, concept/program development and market research.
Well versed in the current issues facing healthcare leaders and the individuals and organizations that are providing solutions.
Ability to prioritize, multi-task and follow-through on tasks under frequently changing structures, requirements and work priorities.
Strong project leadership, organization, integration and execution skills.
Strong interpersonal and relationship building skills to initiate and develop productive working partnerships with key stakeholders, management and leadership enterprise-wide.
Excellent oral and written communication, presentation, negotiation and conflict management skills.
Ability to facilitate communication between diverse groups; effectively identify, assess and facilitate improvements and resolutions and present recommendations to all levels of management and leadership.
Ability to work independently as well as in a collaborative and team environment.
Proficiency in the Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint.
Commitment to customer service.
Possess operational experience with budgetary development and accountability, including business plan development at the program level.
Must have focus and strong attention to detail.
Must be able to proactively assess developing situations and provide creative, timely and appropriate solutions.
Competent in Baldrige concepts, techniques and outcomes.
Must have the ability to maintain strict confidentiality regarding organization and personnel information.
Ability to travel to support the project work, strategic initiatives and needs of the senior leaders.
Ability to make decisions and respond quickly to situations influencing decision-making.
Must possess sound judgment, discretion and a high degree of professionalism.
Ability and interest in coaching and developing other team members.
Must be able effectively speak before large audiences and represent the organization in a highly positive manner.
Must have regular and predictable attendance.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.
About American College of Healthcare Executives
The American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE is known for its prestigious FACHE® credential, signifying board certification in healthcare management, and its educational programs including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants each year. ACHE's established network of more than 80 chapters provides access to networking, education and career development at the local level. In addition, ACHE is known for its periodicalss, the Journal of Healthcare Management and Frontiers of Health Services Management, as well as groundbreaking research, career development and public policy programs. ACHE's publishing division, Health Administration Press, is one of the largest publishers of books and journals on all aspects of health services management including textbooks for use in college and university courses. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare executives dedicated to improving healthcare delivery.
Located in down...town Chicago, the association has a staff of 100, a budget of $24MM and total assets of $49MM. Values of the organization include integrity, lifelong learning, leadership and diversity. The organization is governed by a 15-person Board of Governors.
Professionalism and educational advancement are core staff beliefs, with ongoing career development and enhancement. Several senior staff have been in their positions for more than 10 years, representing significant continuity and organizational commitment. ACHE staff members are recognized both nationally and locally within the association community as role models for the profession. For additional information, please see www.ache.org.