Manager, Clinical Program Development and Instructional Design
American College of Chest Physicians
June 28, 2018
Full Time - Experienced
Education and Training
Manage curriculum development, instructional design, and implementation of live and e-learning educational programs in the Division of Publishing and Program Development. Manage subject matter experts, external vendors and staff to design, develop and evaluate instructionally sound, innovative and engaging content for delivery in CHEST live and online education. Manage the e-learning team. Recommend and apply instructional design models to align with current content and product strategies and the CHEST strategic plan to deliver impactful learning and practice-based outcomes. Leverage tools and technologies appropriate for a variety of learning delivery methods for face-to-face classroom instruction, simulation-based skills training, e-Learning, webcasts, webinars, podcasts and/or blended learning activities.
Manage the development of partner programs, grant-funded independent medical education, sponsored programs, patient programs, and e-learning educational activities, guiding the development of the curriculum and content strategy and employing continuous quality improvement methods and provide troubleshooting strategies to maximize the quality of educational product and services delivery.
Supervise staff of instructional designers, contractors, and vendors including leading the project workflow, design, development, implementation, and evaluation of online and live educational course offerings.
Guide e-Learning team to develop master project schedules and provide regular reports on project status, milestones and outcomes.
Provide direction to department staff to ensure that CHEST standards for development of programing and interaction with faculty stakeholders are met; ensure the conduct of annual reviews and ongoing feedback; and provide opportunities for staff training, growth, and continuing education.
Working with member subject matter experts, staff, and vendors to support the development and maintenance of end-to-end curricula in (a) disease states and (b) procedures across pulmonary, critical care, and sleep medicine.
Manage the development of activities that fulfill the broader curricula and usher the launch of programs as defined by the broader CHEST product strategy.
Collaborate with staff in Publishing and Program Development, Information and Technology, Market Growth and Annual Programming to align instructional design strategy with new program opportunities.
Manage the creation and maintenance of products in the CHEST e-learning and partner program portfolio ensuring:
Resources are assigned for all approved and contracted projects;
Existing and newly created content assets are catalogued and repurposed appropriately across programs;
Chairs and faculty are appropriately on boarded and oriented to CHEST e-Learning curriculum design and program needs;
Activity scope is appropriately defined and fits in with the broader product strategy;
Additional support staff (eg, Information & Technology, Marketing, Finance) are appropriately informed on all new projects;
Program outlines and agendas adhere to key instructional design principles;
Programs are reviewed for content currency and accuracy, as well as ease of user experience;
Final products are delivered on time and on-budget; and
Products are reviewed and updated or discontinued on a regular schedule.
Provide service to departments throughout the organization in supporting the development of online activities for other product lines (eg, Live Learning courses, commercial partner programs, grant-funded activities, certificate of completion programs, webinars, CHEST Annual Meeting, faculty development programs).
Support the development and management of the annual Educational Products budgets.
Develop and track metrics (eg, sales, usage, learner engagement, interdisciplinary reach, credits claimed) to assess the performance of offerings and provide regular reports to senior staff and stakeholders in leadership.
Partner with Marketing and Web staff to ensure clear presentation of CHEST e-learning offerings in the CHEST store and in appropriate marketing materials, supporting promotional activities as needed.
Manage external partners and vendors that produce CHEST e-learning content, serving as central point of contact, evaluating relationships and progress, as well as identifying new potential partners and, with Information & Technology staff managing bidding processes.
Ensure processes and activity materials are developed and maintained to ensure compliance with ACCME and ABIM accreditation standards and CHEST policies and procedures; archive course materials for future use in accreditation process.
Engage in the education community and scan the competitive landscape and bring recommendations for innovation and advancement to senior staff and leaders to help ensure CHEST remains a leader in this arena.
Serve as the strategic liaison, partner, and main point of contact for the Medical Directors and other key volunteer stakeholders; liaise with standing committees, subcommittees, workgroups and task forces as needed.
Serve as a resource to staff throughout other divisions of the organization.
Complete other tasks and projects as assigned.
Provide support to members, committees, faculty, and learners, emphasizing a customer-service, learner-centric approach to all interactions and promoting a responsive, positive environment.
Ensure adherence to all policies and procedures.
Work collaboratively with staff in other departments and divisions and subject matter experts to achieve shared goals.
Demonstrate a commitment to continual process improvement, the spirit of innovation, and teamwork.
Maintain working knowledge of all systems and workflows required to execute activities (eg, AMS, LMS, submission and review systems).
Maintain data confidentiality and security.
Bachelor’s degree in instructional design, instructional technology or web-based instruction related degree required. Masters degree highly desired.
Three to five years professional experience in managing the design, development, delivery, and evaluation of computer-based learning projects required, including at least two years experience designing asynchronous e-learning.
Two years experience managing staff teams, external vendors, and projects.
Strong interpersonal skills and the ability to interact effectively as the leader of a team.
Experience in medical or health-care related learning highly desirable.
Experience collaborating with volunteer medical professionals, preferably in an association environment.
Outstanding interpersonal skills and the ability to interact effectively as the leader of a team.
Experience with authoring software and other e-learning technologies such as Adobe E-learning Suite (Captivate), Adobe Creative Suite, Articulate Storyline and screen capture and editing software, such as Camtasia and Final Cut Pro.
Experience in working with virtual events platforms (i.e., GotoWebinar, Adobe Connect).
Experience with information management systems and workflows; experience managing technology vendors or implementing technology-dependent initiatives.
Experience in providing education through traditional live methods, simulation, e-learning platforms and alternative methods using technology-assisted learning software applications.
Prior experience in medical content and/or product development at an association or commercial organization.
Ability to understand and support the educational needs of physicians and health-care professionals.
Ability to identify problems and provide solutions.
Ability to use strong interpersonal, written and visual communication skills to bring together text, images, video and audio to communicate and educate CHEST members, customers and other stakeholders.
Ability to deal well with ambiguity and fast-paced change
Ability to integrate resources, policies and information for the determination of procedures, solutions, and other outcomes.
Ability to carry out multiple tasks and direct multiple projects at once.
Occasional travel and evening/weekend work required.
Demonstrated ability to accommodate 15-20% travel when necessary.
Master’s degree in health education, statistics, education, or related learning technology, or organizational development
Experience in a medical society or not-for-profit foundation or association
Google apps including mail, calendar, documents, and sites
LMS management and/or back-end support
Mobile media content creation, deployment, and application for iPad/iPod/iPhone.
This description was designed as a convenience to acquaint employees and managers with the basic elements of the position. The duties of this position are not limited to what is contained in this description, and employees in this position may be asked to perform various functions not listed. This description is solely for the purpose of summarizing basic duties, and it is not intended to be a contract or guarantee of employment or of any specific terms or conditions of employment. This description may be amended or eliminated from time to time as necessary for operational or business reasons.
About American College of Chest Physicians
The American College of Chest Physicians (CHEST) is the global leader in advancing best patient outcomes through innovative chest medicine education, clinical research, and team-based care. With more than 18,700 members representing 100+ countries around the world, our mission is to champion the prevention, diagnosis, and treatment of chest diseases through education, communication, and research. This includes connecting health-care professionals to the latest clinical research and a wide array of evidence-based guidelines through the CHEST Journal, while also serving as a total education resource for clinicians through year-round meetings, books, mobile apps, and live courses in pulmonary, critical care, and sleep medicine. The first medical association with a clinical simulation program accredited by the Society for Simulation in Healthcare, CHEST also provides hands-on training through innovative simulation education. The CHEST Foundation, our philanthropic arm, provides members with grants, patient education tools, and other resources to help their patients live and breathe easier. CHEST staff are presented with a competitive salary and excellent benefits in a team-based atmosphere of highly qualified colleagues.