The Security Industry Association (SIA), based in Silver Spring, Maryland, continues to experience a significant period of growth in membership and increased awareness of member benefits offered through government relations, standards, learning and professional development, certification, research, and strategic networking programs. As the sponsor of the ISC Expos and SIA Education@ISC conferences, SIA serves as a catalyst for growth for nearly 800 member companies operating within the global security industry.
General Statement of Duties
The Manager works in a team environment with the Director and Associate Director of the Member Services Department to achieve membership engagement, recruitment and retention goals by being part of various membership-related activities.
This position is responsible for generating new memberships and managing the engagement activity across assigned membership accounts. The position also creates and manages meaningful business and professional experiences for members and is the driver of new revenues and recurring revenues generated from various programs, products, and services, specifically the Security Project Management training courses and related certification program.
Inasmuch as the position reports directly to the Director, Member Services, s/he works in close collaboration with employees/departments across the organization. While executing responsibilities individually, the Manager is adept at sharing information, reporting activity and measuring success. Responsible for working with SIA industry partners in developing and executing comprehensive sales strategies.
Must demonstrate exceptional member service and effectively communicate the SIA brand and value proposition. Provide a hands-on approach to initiating, managing, monitoring and fulfilling memberships, from prospective to new to actively current member companies.
Responsibilities and Specific Duties include:
Recruitment and Retention
Increase membership and ensure high retention and engagement within the pre-set targets for Manufacturers Representative firms, Architecture and Engineering (A&E) firms and Investment/Private Equity firms.
Actively prospect for and recruit new Manufacturer/ Service Provider companies at ISC West and ISC East based on booth size.
Assists in the engagement campaigns which communicates the value proposition and specific benefits to the membership
Assists in ensuring database record population and accuracy
Assists in the monthly billing and collection of Member renewals
Liaison to SIA Membership activities at ISC West and ISC East
Promote and Sell SIA Security Project Management (SPM) training classes and Certified Security Project Manager (CSPM) credential
Identify target audiences, primarily from the Integrator segment of SIA Membership
Initiate outreach to corporate members to sell private classes and individual classes
Work with Associate Director, Certification, to grow the number of CSPM credential holders
Responds to member inquiries and service requests, and perform active follow up to ensure member satisfaction and increased member engagement
Monitors membership information on the SIA website
Represents Member Services at various industry events, conferences, the annual meeting and other networking programs
Stay informed of association activities and respond to member inquiries or service requests
Assist in the preparation/execution of Membership surveys and evaluations
Produce, as needed, weekly/monthly membership activity reports for Board and senior staff
Update SIA staff as determined on membership – reporting on trips, introducing new members and other recent activity
3 years marketing and customer service experience
Track record in acquiring and retaining membership a strong plus
Must be able to thrive in a fast-moving working environment
Must demonstrate superior collaborative staff development
B.A. in a business discipline
Telecommuting is allowed.
Additional Salary Information: 11 paid holidays; full health and dental benefits; 20 days of vacation; paid sick leave; myriad of other benefits
The Security Industry Association is a trade organization with members in the physical security industry. SIA represents the industry's leading manufacturers, distributors and service providers across all segments of the electronic security market. SIA has a staff of 20 with a $7M budget in a spacious office suite in the heart of downtown Silver Spring steps from the Silver Spring Metro Stop on ...the Red Line. Benefits include major medical, dental,long-term and disability insurance, 13 major holidays + 20 days of vacation annually.