This position will be responsible for managing the design, development, maintenance and operation of the AMS (netFORUM). This person oversees the development and management of association management system reporting and customizations and ensures proper support to AMTA staff on association management system-related issues. In addition, the Senior Application Analyst will ensure the operational and data integrity of the AMS and its integrations with internal and third-party systems.
Responsible for the administration and maintenance of the customer relationship database, including development of minor customizations through system’s development functionality;
Function as one of the primary contacts along with the Program Manager, Database Operations to consult with business units to understand their business needs, gather requirements and identify solutions. Will lead and participate in the development and implementation of selected solutions;
Oversees the end-to-end report development including interaction with staff to gather requirements, understand report objectives, design and develop reports using Microsoft SQL Reporting Services 20XX, and deliver and train end users;
Test customizations, integrations along with AMS service pack and hot fix releases;
Ensure all aspects of AMS integrations are coordinated, tested and functioning properly;
Coordinate efforts with website and association management system vendors when implementing functionality that requires web services;
Oversight of association management system security. This includes adding and removing users, administering quotas, auditing, and checking for security problems;
Maintain up-to-date end-user documentation and standard operating procedures
Develop and lead end-user training to support new and updated application functionality;
Keep abreast of developments in internet technology; design features and capabilities for the association management system that keeps current with .NET technology;
Perform all other duties as may be assigned.
Required Knowledge, Skills and Abilities:
Excellent problem solving skills with strong relational database knowledge;
Strong understanding of SQL server database and data modeling; experience with netFORUM Toolkit preferred but not required;
Experience in designing and developing reports using MS SQL Reporting Services 20XX or comparable equivalent such as Crystal preferred;
Proficiency with MS Office Suite (Word, PowerPoint, Access, and Excel);
Strong verbal, written and presentation skills to successfully engage and coordinate technical experts, business owners, and vendors
Strong testing acumen, look for holes and not always follow happy path
Proven track record of initiating collaborative effort among various departments;
Ability to gather information and analyze, conceptualize, set priorities, take initiative, work independently, lead a team and collaborate;
Demonstrated management, project and organizational skills to work on simultaneous tasks & projects and complete them on staggered deadlines.
In addition, successful candidates at this level in the organization must exhibit the following behaviors:
Ability to analyze situations, exhibit good judgment and make sound, ethical decisions;
Acceptance of responsibility;
Ability to collaborate, cooperate and be flexible;
Ability to direct/develop employees;
Ability to plan and manage both operations and costs;
Ability to effectively communicate in both oral and written form;
Service/management of AMTA customers including volunteers, members, and vendors.
Education and Experience:
B.A in IT, Computer Science or equivalent experience;
Minimum five years of progressive IT project management experience with exposure to e-commerce, association management systems or equivalent enterprise software, relational databases;
Experience in a .Net environment preferred;
Experience with membership organizations and volunteers desired.
This position interacts closely with all departments and staff at AMTA. This position may require some evening and weekend work. Employee must have the ability to travel.
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