Customer Service and Support, Marketing, Membership
4 Year Degree
National Council for the Social Studies has an excellent opportunity for an organized and detail-oriented association membership professional. As part of the membership team, you will use your initiative and customer service skills to help grow the organization within a positive working environment. Come join our team!
This position provides essential support to the organization’s membership. The primary responsibility of the Membership Associate is to support membership processing, data entry, and ongoing responses to customer inquiries. In addition, the Membership Associate is often a first point of contact with the organization: responding to general e-mail and web inquiries, and handling postal mail distribution to and from appropriate departments. This position also provides support to other NCSS departments, and handles additional duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process all membership dues and notices, purchase orders, and the Daily Check Log.
Maintain a list of standard inquiries received and general responses to them.
File all general correspondence.
Track new and renewing members; generate membership contact lists for different departments to use in member and general public outreach.
Partner with the Membership Program Manager to distribute member resources and other member benefits both in print and electronically.
Maintain membership brokering files with Affiliated Councils.
Prepare membership reports as needed for different department and special projects.
Provide membership and marketing fulfillment duties as assigned.
Support general administrative duties as assigned.
Bachelor’s degree in Communications, Marketing, Business, Education, or related field preferred.
1-2 years’ experience in a general office environment with data entry and customer service experience.
Excellent written, oral, and interpersonal communication skills; strong organizational and analytical skills.
Ability to multi-task, work independently and efficiently under deadlines.
Proficient in Microsoft Office Suite and general knowledge of print and electronic communications resources.
Knowledge of automated office systems, general office policies and procedures, and filing systems.
MemberMax database and association experience a plus.
Additional Salary Information: NCSS has a full range of benefits including health, life, 403(b) pension plan, generous leave and free parking. We are close to Metro and the MARC train Brunswick line. This position is based in Silver Spring, MD.
To apply, please submit a cover letter, résumé, and contact information for three (3) current professional references to: email@example.com. Include “Membership Associate” in the subject line. No phone calls, please.
DEADLINE: Applications must be received by January 15, 2018 to receive full consideration. Submissions will be reviewed by our hiring team and candidates who are selected for further screening will be contacted by email within two weeks of this deadline.
Founded in 1921, National Council for the Social Studies is the largest professional association in the country devoted solely to social studies education. NCSS engages and supports educators in strengthening and advocating social studies. With members in all the 50 states, the District of Columbia, and 69 foreign countries, NCSS serves as an umbrella organization for elementary, secondary, and co...llege teachers of history, civics, geography, economics, political science, sociology, psychology, anthropology, and law-related education. The NCSS membership represents K-12 classroom teachers, college and university faculty members, curriculum designers and specialists, social studies supervisors, and leaders in the various disciplines that constitute the social studies.